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Operations Lead

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JLL

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Location:
India , Bengaluru

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Account Lead will oversee the entire bouquet of Property Management Services provided at the site. The role will be to ensure smooth operations at the facility/site by enhancing efficiency using innovation and technology.

Job Responsibility:

  • Responsible for overseeing the operations for all sites and to ensure that our operations are in line with regulatory requirements, internationally accepted best practices & applicable systems
  • Responsible for coordination with site team and ensure timely completion of Major and other works at sites
  • Ensure look and feel at the sites
  • Customer Relationship Management in coordination with site team. Ensure adherence of meeting calendar and timely closure of open points
  • Responsible for meeting financial targets for the account and support /find new avenues for increase in revenue
  • Responsible for closing all audit findings
  • Responsible for tracking and closure of open operational items
  • Responsible for Implement MAD program
  • Ensure implementation of IMS across sites
  • Ensure implementation of uniform SOPs / Account Plan across sites
  • Ensure implementation of new initiative/ best practices to improve efficiency and enhance service levels across all sites
  • Ensuring uniformity of training calendar across all sites and conducting of trainings from SMEs, Sites and HO
  • Ensure implementation of all JLL technological tools and ensure adherence at sites
  • Ensure timely submission of reports from the sites
  • Attrition Management at sites
  • Attend meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices, and new developments
  • Conduct routine and surprise audits of the sites to confirm the adherence of SOPs
  • Ensure timely submission of MIS and related reports to respective stakeholder
  • Ensure timely response on mails, occupant concern resolution and minute of meeting circulation
  • Support JLL emerging business by sharing the leads of works taken up at the sites
  • Demonstrate usage of training tool for self-development
  • Inculcate the culture of appreciation
  • Take part and drive JLL initiatives like D&I, CSR, Safety Week etc
  • Imbibe JLL culture and values
  • Support Account Director in people performance evaluation/assessment and succession planning
  • Any other task / responsibility assigned by the management time to time
  • Team building and leadership
  • Customer Service
  • Interpersonal and General Management Skills
  • Possess strong organizational, mentoring & relationship management skills while maintaining high standards of personal performance and professionalism with ability to relate to people at any level of business and management
  • Professional Motivation ~ Team Management ~ Customer Service ~ Compliance
  • Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost
  • Background verification to be captured and filed for the new employee from vendors
  • Achievement of Contracted Service Levels and Performance Indicators
  • Achievement of contracted Customer Satisfaction expectations
  • Management of resource to ensure no disruption to client business
  • Achievement of savings initiatives if any
  • Delivery of Agreed Initiatives as per Client / Jones Lang LaSalle Initiatives Road Map
  • Achievement of performance goals as agreed with manager

Requirements:

  • Bachelor’s degree/ Masters Degree or equivalent
  • 15 years minimum prior relevant experience in facility / property management, preferred
  • Exceptional customer service skills and professionalism with a passion for Account management
  • Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
  • Excellent verbal and written communication skills with the ability to communicate professionally
  • Excellent organizational skills and process management
  • Ability to work independently – strong prioritization and time management skills
  • Ability to work with diverse teams – lead by example
  • respectful, cooperative, accountable
  • Ability to manage multiple priorities and deliver results in a fast-paced environment
  • Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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