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JLL Logo JLL · Real Estate

Operations Lead

United States, Charlotte · Job Posted March 10, 2026
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Job Description

The Operations Manager will manage a Team of Associate Project Managers who support dynamic, fast-paced commercial real estate projects. They will work closely with the regional teams, vendors and finance to support project execution and ensure deliverables are completed in a timely and efficient manner.

Job Responsibility

  • Ability to lead and manage a diverse virtual team
  • Demonstrate the ability to create a solutions-oriented environment whereby the team is consistently seeking to identify leading edge project management practices focused on delivering value to the client
  • Serve as liaison between the client, finance, vendors and regional teams
  • Develop and maintain relationships with client and key stakeholders
  • Proactively identifies, reports, and solutions project and program risks
  • Ensure your team is driving and supporting all new and existing programs initiated nationally
  • Create an environment where direct reports are engaged, understand and are committed to both corporate and client goals
  • Drive success with annual capital goals
  • Track, monitor and support collection of tenant improvement allowances
  • Responsible for end to end employee management including: hiring, onboarding, leading, developing, and mentoring team members
  • Manage 6-10 team members
  • Ensure compliance with HR policies and talent practices such as mid-year and year end reviews
  • Work to establish career development plans, conduct regular one-on-one coaching meetings and lead weekly or bi-weekly team meetings
  • Ensure accurate data is provided to support resource models and align associate project manager skill sets with work assignments and balance project workload within team
  • Diversify and develop workforce by ensuring a diverse slate of candidates are considered for all open positions, retaining top talent and actively participate in a mentoring relationship
  • Support data accuracy for assigned Programs and manage reporting
  • Ability to review data and analysis information to take action
  • Assist in training and developing employees in the skills and understanding of account procedures, methodology, and practices expected for a successful project implementation
  • Ensure staff meets the established timelines & requirements throughout the project lifecycle
  • Partner with Execution Leads, Client and Program Leads to complete deliverables for Programs
  • Drive new processes and changes from the PMO (Project Management Office) or Client and cascade to Team. These include Process Development, Improvement, Best Practices and Documentation
  • Look for opportunities to streamline processes and import Best Practices
  • Attend Program and Platform Calls and share outcome with Team
  • Escalation point for Execution Team Lead, Program Leads, and Client on operational support / issues
  • Support data accuracy for assigned Programs and manage reporting
  • Ensure project closeouts and invoices are completed within established Client SLA for assigned Programs

Requirements

  • Five years of documented, progressive experience in project or operations management with knowledge around construction
  • Extensive experience in a client-focused, results/metrics-driven organization
  • Excellent verbal and written communications skills via 1:1 and group interactions/routines, PowerPoint presentations and email
  • Must have experience leading high-performing teams both in local offices and remote locations
  • Candidates must be authorized to work in the United States without sponsorship

What we offer

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
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