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The Operations Lead is responsible for bringing operational excellence to the newly formed region. The Operations Lead will support the Business Director (BD) along with Hogarth Senior Leadership to deliver world-class marketing communications through knowledge, strategy, and exceptional planning. They will be a master of communication and logistics with both a forensic eye for detail and an understanding of the bigger picture. They will be an expert facilitator representing Operations in all aspects, from reporting and insights to process mapping and planning. They will encourage teamwork, cooperation, and productivity, supporting all functions of the business to work seamlessly together. They will provide impeccable professional delivery in their role and build strong relationships whilst strategizing process improvements. The ideal candidate must be an operations professional, demonstrate an advanced understanding of agency ways of working, project management methodologies and tools and be able to partner with diverse and dynamic teams across project management, production, language services and finance to deliver excellence for our client. To be effective, the successful candidate will need to leverage their superior problem-solving skills, judgment, and excellent relationship-building capabilities.
Job Responsibility:
Lead year round planning of projects including: Timeline tracking
Resource mapping
Talent team relationship
Onboarding of resource for large scale programmes
Collaboration with IT Lead on tech and infrastructure requirements
Work with wider team on training plan and development
Oversee security and compliance
Own and maintain operational playbook
Responsible for reporting and presenting key insights to leadership
Driving reviews and analysis of internal and client facing hindsight’s, SLAs and KPIs to ensure best practices adopted
Ensure correct management of volume demand and resource allocation
Key contact for internal operational escalations
Collaborate with operational counterparts globally to share best practices and key learnings
Identify and mitigate risk. Directly intervene and manage the recovery plan whenever business critical risks are identified
Demonstrate strong cross-capability and cross-functional collaboration skills across matrix reporting and key internal stakeholders
Motivate and drive the integrated team towards forward progress, action and results
Effectively and impartially navigate teams with conflicting priorities
Build a close working relationship with our Global Operations and Program Management community, ensuring that we adopt consistent systems, processes and governance that can service both local and global requirements
Ensure Business Director and Leadership team are informed on all matters relating to Operations
Ensure operational frameworks and best practices are embedded across the account
Champion Hogarth culture
a guardian of our values
Lead by example demonstrating both professionalism and passion
Take ownership and find solutions
Cultivate fresh-thinking, collaboration, respect and inclusivity
Work with the Business Director and function leads to build out a future facing production model that delivers on the client’s evolving needs
Partner with Business Director and Commercial leads to deliver revenue and agreed contribution and profitability targets
Lead special projects, using data and insight to build out the business scenarios and recommendations
Work closely with leadership team to flawlessly deliver work that meets the client’s business needs
Demonstrate solid commercial knowledge and financial acumen
Implement operational governance and best practice across the business
Contribute to regular business reviews to Director level (and above)
Requirements:
Experience within a global production environment and/or a creative agency environment
An appreciation for how great work gets done and a commitment to ensuring flawless execution
Ability to prioritise and work effectively within tight time frames
Strong management, collaboration and communication skills
effectively prioritise and actively manage internal and client stakeholders
Commercially focused with a passion for delivering and exceeding results
Focus on continuous improvement
Experience managing the rollout of new tools and systems
Demonstrated experience of successfully working within a virtual team environment
Experience with complex decision and planning processes