This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Are you a tech-savvy leader with a flair for client experience? A global FM leader is seeking an Operations Lead for a flagship account in Canary Wharf, London. This newly created role is designed for a strategic thinker who can bridge the gap between technical engineering and world-class customer service during a major site transformation.
Job Responsibility:
Lead Strategic Ops: Manage a team of seven, including Shift Leads and Helpdesk Supervisors, ensuring contract compliance and excellence
Drive Transformation: Partner with project teams on a £0.5m facility modernization, evolving the site into the 'best building in the finance world'
Master the Client Interface: Act as the primary lead for the client, shifting from 'pure engineering' to a service-driven, strategic partnership
Commercial Accountability: Manage a high-level budget with a focus on quality and margin, taking full ownership of a new 3-year commercial deal
Innovate with AI: Support the rollout of AI-driven strategy models and digital tools to modernize team performance
Requirements:
Engineering foundation is essential (Apprenticeship or Degree) to effectively lead technical teams
Proven success in high-pressure, critical environments such as Finance, Pharma, or Data Centres
A 'digitally native' leader comfortable leveraging AI and data to drive efficiency
Strong ability to manage the 'people side' of change, mentoring a team through a major cultural and technical shift
What we offer:
£5,800 car allowance
20% bonus
4-day work week based in Canary Wharf
High-visibility role reporting directly to the Account Director