Operations Lead, Gift Cards

The Global Commerce team is seeking a strategic, growth-oriented leader to own and scale Uber’s Gifting program. This role will drive the end-to-end strategy, performance, and expansion of gifting across stored value (Gift Cards), physical items (Marketplace), and subscriptions (Uber One). This individual will be accountable for the Gifting P&L and strategic initiatives, while developing and executing a long-term strategy to accelerate growth across channels, partners, and customer segments. The ideal candidate can balance vision with operational rigor—translating insights from daily performance, customer behavior, and market dynamics into clear priorities, actionable plans, and measurable outcomes. The role will partner closely with Product, Engineering, Finance, and external partners to evaluate and forecast business cases for new initiatives, manage third-party relationships, and deliver new capabilities that unlock incremental growth. Success in this role requires the ability to “see the forest and the trees”—aligning executional details with a cohesive, data-driven strategy that scales the Gifting program.