CrawlJobs Logo
Airbnb Logo Airbnb · IT - Administration

Operations Lead, Engagement

United States 154000.00 - 192000.00 USD / Year · Job Posted February 19, 2026
Apply Position
Job Link Share

Job Description

Lead strategic and day-to-day operations that drive efficiency, scalability, and growth across key business functions. Oversee complex projects, and ensure operational excellence in a fast-paced, dynamic environment. Play a pivotal role in designing, executing, and optimizing host outreach initiatives aimed at delivering against business priorities while engaging and supporting our host community.

Job Responsibility

  • Develop and implement operational strategies that support broader company objectives and team goals
  • Lead high-priority projects from conception to execution, ensuring alignment with business priorities
  • Design and manage end-to-end host outreach campaigns to support business priorities (e.g., new product launches, policy updates, education)
  • Coordinate campaign calendars, ensuring effective sequencing and minimal overlap
  • Work cross-functionally to align on campaign objectives and deliverables
  • Coordinate with cross-functional teams to ensure all resources and campaign assets are available, functioning, and aligned with campaign timelines
  • Maintain a deep understanding of host needs, pain points, and motivations
  • Ensure campaigns are empathetic, actionable, and build host trust
  • Develop and document scalable campaign management processes, templates, and playbooks
  • Identify and implement opportunities for automation and efficiency
  • Set up and maintain robust tracking mechanisms to monitor campaign performance, including data collection, analytics, and reporting tools
  • Regularly review performance metrics, identify trends, and provide actionable insights to stakeholders
  • Use data and feedback to measure campaign effectiveness
  • identify areas for improvement and implement optimizations
  • Share insights and results with leadership and advise on best practices for future outreach
  • Oversee the selection, implementation, and ongoing maintenance of the systems, platforms, and tools required to execute outreach campaigns
  • Ensure these tools are properly integrated and optimized for efficiency and continuously assess them, recommending upgrades or changes to improve reliability, scalability, and effectiveness

Requirements

  • 10+ years’ experience in operations, program management, or campaign management, preferably in a tech or marketplace environment
  • Excellent project management and organizational abilities
  • Effective communicator with experience influencing cross-functional teams
  • A passion for community building and user engagement
  • Ability to lead and drive initiatives across a matrixed organization, solve problems, and influence cross-functional teams
  • Detail-oriented and strong multi-tasker with ability to manage multiple projects and initiatives simultaneously
  • Demonstrated experience in customer success including proactive voice outreach initiatives to engage, support, and retain clients
  • Demonstrated success managing multi-channel campaigns from concept through execution and analysis
  • Strong analytical skills
  • comfort with campaign dashboards and metrics
  • Strong communication and interpersonal skills
  • Comfort with ambiguity and rapid change

Nice to have

  • Experience in the tech or marketplace industry is preferred
  • Airtable proficiency and Salesforce expertise is preferred

What we offer

  • bonus
  • equity
  • benefits
  • Employee Travel Credits
Airbnb - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Operations Lead, Engagement

8 matching positions

New

Commercial Operations Lead

The Commercial Operations Lead is accountable for sales effectiveness across the...
Location
Location
United States of America , Tampa
Salary
Salary:
Not provided
owenscorning.com Logo
Owens Corning
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree with 3+ years of experience in customer success, sales, analytics, or commercial operations roles
  • Analytical skills with the ability to transform data into insights and actionable recommendations
  • Experience working with reporting tools and systems such as Excel, Power BI, ERP platforms, or CRM systems (e.g., Microsoft Dynamics)
  • Experience supporting customer success initiatives, account management, or sales performance
  • Ability to communicate complex information clearly and effectively to a variety of stakeholders
  • Experience collaborating across cross-functional teams in a matrixed organization
  • Organizational skills, with the ability to manage multiple priorities and deliver high-quality work in a fast-paced environment
  • Understanding of customer dynamics, sales processes, and commercial performance drivers
Job Responsibility
Job Responsibility
  • Execute the Sales Management Operating System (MOS) by running the defined operating cadence, preparing standard review materials, and enabling fact-based performance discussions
  • Reinforce execution standards for opportunity management, including stage definitions, exit criteria, and required data elements that support sales execution
  • Partner with Sales Leadership to ensure operating reviews focus on execution quality, risks, and corrective actions
  • Identify patterns, gaps, and breakdowns in execution and escalate insights to Sales Operations Leadership
  • Own opportunity level analytics and pipeline management, providing visibility into deal health, timing, risk, and coverage versus targets
  • Analyze pipeline dynamics including conversion, velocity, slippage, and concentration to identify execution strengths and breakdowns
  • Support pipeline and forecast reviews with clear insights that enable sales leaders to assess confidence and prioritize actions
  • Integrate opportunity level insights into enterprise planning conversations through close partnership with S&OP
  • Own and maintain comprehensive business intelligence profiles for the organization's top 20 customers, integrating performance data, historical trends, customer initiatives, and strategic context
  • Synthesize customer specific insights by combining internal data with inputs from the sales team to develop a shared understanding of customer priorities and dynamics
  • Fulltime
Read More
Arrow Right
New

Revenue Operations Lead

This is an opportunity to join Luma as our Revenue Operations Lead, serving as a...
Location
Location
United States , Redwood City
Salary
Salary:
Not provided
lumalabs.ai Logo
Luma AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of professional experience in Revenue Operations, Sales Operations, Customer Success Operations, or Business Operations
  • Proven experience supporting both Sales and Customer Success organizations in a high-growth technology environment
  • Strong technical proficiency with CRM platforms and systems implementation, including Salesforce, HubSpot, or similar GTM technology ecosystems
  • Advanced analytical skills, including proficiency with Excel/Sheets, reporting tools, and operational analysis, with the ability to translate complex data into actionable business insights
  • Demonstrated hands-on experience building and improving operational processes, systems, and reporting infrastructure
  • Familiarity with modern AI tools and workflows, including platforms such as Claude, and a demonstrated ability to leverage AI to improve efficiency and execution
  • Exceptional cross-functional communication skills with the ability to influence stakeholders across multiple teams and levels
  • High agency and comfort operating in a fast-paced startup environment with significant ownership and ambiguity
  • Experience working across sales and customer success motions with proven cross-functional impact
Job Responsibility
Job Responsibility
  • Own and optimize the GTM technology stack, including CRM, sales engagement, and customer success platforms, ensuring accurate data and seamless workflows across systems
  • Lead CRM enhancements, systems implementations, and process improvements that improve visibility, efficiency, and execution across GTM teams
  • Build and maintain dashboards and reporting infrastructure for forecasting, pipeline health, retention, expansion, and revenue performance
  • Design and improve lead routing, lifecycle management, and handoff processes across Marketing, Sales, and Customer Success
  • Partner closely with Sales and Customer Success leadership on territory planning, capacity planning, quota design, and compensation modeling
  • Support quarterly and annual planning cycles, including forecasting, headcount planning, and operational performance reviews
  • Identify opportunities to leverage AI-powered tools and workflows to improve productivity, reporting, and business decision-making
  • Ensure data integrity and establish scalable processes that support Luma's continued global growth
  • Fulltime
Read More
Arrow Right

People Operations Lead

Tripadvisor is establishing Poland as a key hub for our global engineering and t...
Location
Location
Poland , Krakow
Salary
Salary:
Not provided
tripadvisor.com Logo
Tripadvisor
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of progressive HR experience, including at least 3 years in a senior HR Business Partner, People Operations, or HR leadership role
  • Deep, practical knowledge of Polish employment law, HR compliance, and local labor practices
  • Experience supporting technology, engineering, e-commerce, travel, or other high-growth global organizations strongly preferred
  • Proven track record of equally partnering with local leadership and centralized HR teams, many of which are not based in Poland
  • Demonstrated ability to operate independently with remote leadership and limited day-to-day supervision
  • Strong generalist HR capability across employee relations, compliance, performance management, compensation partnership, employee lifecycle operations, and organizational design
  • Proven ability to advise senior leaders while also executing hands-on operational work
  • Full professional fluency in Polish and English
  • Strong stakeholder management skills, with the ability to influence across local and global teams
  • Practical experience using Workday for HR workflows, reporting, and employee data management
Job Responsibility
Job Responsibility
  • Serve as the senior People Operations partner for Tripadvisor’s Poland-based employees and leaders, with a particular focus on the Kraków technology hub
  • Act as a trusted advisor to local business leaders and global People Operations teams, balancing business priorities with enterprise-wide people strategy
  • Provide guidance on organizational design, workforce planning, team effectiveness, employee engagement, performance management, and talent development
  • Partner with leaders to identify and address people-related risks, including employee burnout, retention challenges, manager capability gaps, and organizational change impacts
  • Support the continued maturation of the Kraków site by strengthening local culture, operating practices, and employee experience
  • Serve as Tripadvisor’s primary subject matter expert on Polish employment law and HR compliance, in partnership with legal counsel
  • Advise managers, People Operations, Legal, Finance, and G&A stakeholders on local employment matters before decisions are made, including terminations, notice periods, disciplinary processes, non-competes, working time, leaves of absence, and employment documentation
  • Ensure local HR processes are compliant with the Polish Labour Code, ZUS requirements, and applicable employment regulations
  • Partner with Legal and external advisors to monitor legislative changes and brief global People stakeholders on relevant updates before they take effect
  • Proactively audit local policies, documentation, and practices to maintain readiness for Labour Inspectorate inspections and other compliance reviews
What we offer
What we offer
  • Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses
  • Work your way with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you’d like or as required by your team
  • Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work
  • Donation matching. Give back? Give more! We match qualifying charitable donations annually
  • Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs
  • Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you
  • Travel perks. We believe that travel is employee development, so we provide discounts and more
  • Employee assistance program. We’re here for you with resources and programs to help you through life’s challenges
  • Health benefits. We offer great coverage and competitive premiums
  • Generous referral scheme. Help us grow and be rewarded with generous awards for referring successful candidates
  • Fulltime
Read More
Arrow Right

Hr & Operations Lead

We are currently partnering with a forward-thinking education organisation in Bo...
Location
Location
United Kingdom , Bournemouth
Salary
Salary:
31618.00 - 34232.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a HR Lead / HR Manager or similar position
  • Strong leadership and stakeholder management skills
  • Excellent communication and interpersonal abilities
  • A proactive, solutions-focused mindset with strong problem-solving capability
  • Experience within education (not necessarily at this level, can be previous experience (essential)
  • A genuine passion for people development and organisational culture
Job Responsibility
Job Responsibility
  • Designing and delivering engaging learning and development programmes
  • Partnering with senior leaders to drive strategic HR initiatives
  • Supporting and improving recruitment and onboarding processes
  • Reviewing and enhancing HR policies, practices, and employee experience
  • Monitoring and evaluating HR performance metrics, driving continuous improvement
  • Promoting a positive, inclusive, and high-performing workplace culture
What we offer
What we offer
  • Competitive salary (dependent on experience)
  • Opportunity to transition into a permanent role
  • Flexible working environment
  • Supportive and collaborative team culture
  • Career development and progression opportunities
  • Fulltime
Read More
Arrow Right

Enterprise AI Platform Governance & Operations Lead

About Lam Requisition ID 200114 Date posted 06/12/2026 Work Location Model On...
Location
Location
United States , Fremont
Salary
Salary:
125000.00 - 270000.00 USD / Year
lamresearch.com Logo
Lam Research
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree with 12+ years of experience
  • or Master's degree with 8+ years of experience
  • or PhD with 5+ years of experience
  • or equivalent experience
  • 8+ years of experience in technical program management, enterprise technology programs, AI/ML platforms, cloud platforms, data platforms, or digital transformation
  • Experience leading cross-functional programs across technical, security, governance, and business stakeholders
  • Experience creating operating models, roadmaps, metrics, executive communications, and change management plans
  • Strong communication and executive presentation skills with the ability to translate technical topics for different audiences
Job Responsibility
Job Responsibility
  • Lead cross-functional programs for enterprise AI platforms, including AI governance, platform operations, adoption, change management, and lifecycle management
  • Help define and operationalize standards for responsible AI usage, access management, data handling, observability, compliance, and platform best practices
  • Partner with technical teams to support well-architected platform setup and operations across tools such as Azure AI Foundry, GitHub Copilot, Langfuse, Neo4j, M365 AI capabilities, Dash Enterprise, and related AI platforms
  • Drive adoption and enablement for AI capabilities by creating clear operating models, communications, training plans, user engagement, and feedback loops
  • Establish program metrics, governance forums, intake processes, roadmaps, and reporting to improve visibility, prioritization, and executive decision-making
  • Support AI FinOps practices, including usage tracking, cost optimization, licensing visibility, and value measurement
  • Identify risks and operational gaps across AI tools and workflows, then partner with stakeholders to drive scalable solutions
  • Work in an onsite-flex model with collaboration across global teams
  • Fulltime
Read More
Arrow Right

Community Engagement Lead, Spain and Portugal

The Airbnb team is looking for a Community Engagement Lead to build and lead our...
Location
Location
Spain , Barcelona
Salary
Salary:
80000.00 - 100000.00 EUR / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in Community Management, Strategy, Innovation, Operations, Project Management
  • Strong strategic project management skills with experience leading programs and processes
  • Ability to approach Community through a strategic business lens and align Community goals with business goals
  • Familiar with regulatory environments
  • Entrepreneurial, solution oriented, growth mindset
  • Highly autonomous and self-driven
  • Strong verbal communication and interpersonal skills
  • Effective cross functional partner with ability to influence through persuasion, negotiation, and consensus building
  • Passion for Airbnb, our Hosts, and the mission of the company
  • being an Airbnb host is a plus
Job Responsibility
Job Responsibility
  • Act as the primary bridge between the local Airbnb team and the Host Community
  • Lead Community growth, engagement and impact projects and initiatives from planning to delivery
  • Develop and execute local Community Programs
  • Collaborate across functions to drive meaningful impact within Airbnb and its Host Community
  • Coordinate the activities and daily operations of one Community Engagement Manager
  • Develop and test new value propositions and methods for growing our host communities across Spain and Portugal
  • Identify new approaches to recruit, onboard and manage new community leaders
  • Design effective initiatives for our train the trainer model, and content strategies to drive Host engagement in Community programs and foster conversation
  • Support global Community Engagement Programming and evolve for local language and needs
  • Lead and organise effective Community events, both online and in-person
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Director, Cross Channel Engagement Lead

Director, Cross Channel Engagement Lead (CCEL) at Amgen - Remote US. This role i...
Location
Location
United States
Salary
Salary:
195880.80 - 265015.20 USD / Year
amgen.com Logo
Amgen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Doctorate degree and 4 years of marketing, content strategy, and/or engagement operations experience
  • Master’s degree and 7 years of marketing, content strategy, and/or engagement operations experience
  • Bachelor’s degree and 9 years of marketing, content strategy, and/or engagement operations experience
Job Responsibility
Job Responsibility
  • Work closely with the Obesity brand marketing team to drive coordinated execution of customer capabilities in collaboration with GCCI Transformation teams, Media, Production, and Channel Operations teams, and Business Analytics & Insights partners
  • Lead weekly pod interactions across GCCI channel operations teams to uncover insights for optimization and expand capability utilization for brand benefit
  • Educate and drive usage of new self-service tools and centralized capabilities to enable the brand team to efficiently find, re-use, create, and deploy content as technology evolves
  • Share channel-specific best practices and toolkits to enable Brand team execution at scale
  • Support development and implementation of cross-channel pilots or test-and-learns related to new formats, journeys, and automation
  • Document results, learnings, and best practices to uplift content capabilities, including contributing to global standards and Amgen Brand Management training curriculum
  • Monitor and keep pace with the latest industry content innovations and recommended practices
  • Partner with GCCI BAI and decision science teams to deliver performance tracking and operational dashboards to assess execution quality, content utilization, and deployment efficiency
  • Act as a key liaison to enterprise platform owners (e.g., DAM, Veeva, MLR systems) to ensure system alignment and content flow
What we offer
What we offer
  • Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
  • Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
  • Stock-based long-term incentives
  • Award-winning time-off plans
  • Flexible work models where possible
  • Fulltime
Read More
Arrow Right

Senior Marketing Operations Lead (Lifecycle & Automation)

Location
Location
United States , Chicago
Salary
Salary:
100000.00 - 120000.00 USD / Year
marrinadecisions.com Logo
Marrina Decisions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7–10 years of experience in marketing operations, marketing automation, or lifecycle marketing
  • Strong expertise with marketing automation platforms (HubSpot, or similar)
  • Experience working with Salesforce CRM and marketing system integrations
  • Experience building lead management and lifecycle marketing frameworks
  • Strong analytical skills and experience with marketing performance reporting
  • Ability to manage complex marketing programs in a fast-paced environment
  • Excellent communication and collaboration skills
Job Responsibility
Job Responsibility
  • Design and manage lifecycle marketing programs that support lead generation, activation, and engagement
  • Build and optimize automated marketing campaigns across multiple channels
  • Develop lifecycle workflows that improve lead conversion, customer engagement, and retention
  • Implement segmentation and personalization strategies to improve campaign performance
  • Manage marketing automation platforms such as Marketo, HubSpot, or other MAP tools
  • Ensure proper Salesforce CRM integration and data flow
  • Maintain and optimize lead management, lead routing, and lifecycle models
  • Implement automation processes that improve marketing efficiency and scalability
  • Build and maintain marketing dashboards and reporting frameworks
  • Monitor campaign performance and key engagement metrics
What we offer
What we offer
  • Health Benefits
  • Paid Vacation
  • Paid Holidays
  • Paid Sick Time
  • Fulltime
Read More
Arrow Right