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Operations Lead, Engagement

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Airbnb

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

154000.00 - 192000.00 USD / Year
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Job Description:

Lead strategic and day-to-day operations that drive efficiency, scalability, and growth across key business functions. Oversee complex projects, and ensure operational excellence in a fast-paced, dynamic environment. Play a pivotal role in designing, executing, and optimizing host outreach initiatives aimed at delivering against business priorities while engaging and supporting our host community.

Job Responsibility:

  • Develop and implement operational strategies that support broader company objectives and team goals
  • Lead high-priority projects from conception to execution, ensuring alignment with business priorities
  • Design and manage end-to-end host outreach campaigns to support business priorities (e.g., new product launches, policy updates, education)
  • Coordinate campaign calendars, ensuring effective sequencing and minimal overlap
  • Work cross-functionally to align on campaign objectives and deliverables
  • Coordinate with cross-functional teams to ensure all resources and campaign assets are available, functioning, and aligned with campaign timelines
  • Maintain a deep understanding of host needs, pain points, and motivations
  • Ensure campaigns are empathetic, actionable, and build host trust
  • Develop and document scalable campaign management processes, templates, and playbooks
  • Identify and implement opportunities for automation and efficiency
  • Set up and maintain robust tracking mechanisms to monitor campaign performance, including data collection, analytics, and reporting tools
  • Regularly review performance metrics, identify trends, and provide actionable insights to stakeholders
  • Use data and feedback to measure campaign effectiveness
  • identify areas for improvement and implement optimizations
  • Share insights and results with leadership and advise on best practices for future outreach
  • Oversee the selection, implementation, and ongoing maintenance of the systems, platforms, and tools required to execute outreach campaigns
  • Ensure these tools are properly integrated and optimized for efficiency and continuously assess them, recommending upgrades or changes to improve reliability, scalability, and effectiveness

Requirements:

  • 10+ years’ experience in operations, program management, or campaign management, preferably in a tech or marketplace environment
  • Excellent project management and organizational abilities
  • Effective communicator with experience influencing cross-functional teams
  • A passion for community building and user engagement
  • Ability to lead and drive initiatives across a matrixed organization, solve problems, and influence cross-functional teams
  • Detail-oriented and strong multi-tasker with ability to manage multiple projects and initiatives simultaneously
  • Demonstrated experience in customer success including proactive voice outreach initiatives to engage, support, and retain clients
  • Demonstrated success managing multi-channel campaigns from concept through execution and analysis
  • Strong analytical skills
  • comfort with campaign dashboards and metrics
  • Strong communication and interpersonal skills
  • Comfort with ambiguity and rapid change

Nice to have:

  • Experience in the tech or marketplace industry is preferred
  • Airtable proficiency and Salesforce expertise is preferred
What we offer:
  • bonus
  • equity
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
February 19, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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