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Operations Lead, Command Center

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Kodiak Robotics

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Location:
United States , Lancaster

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As an Operations Lead, Command Center, you’ll serve as the on-shift leader responsible for the coordination of live autonomous and human-assisted trucking operations. You’ll ensure uninterrupted service delivery, proactive customer communication You’ll work closely with Operations Specialists, remote operators, and On-Site Support teams to ensure operations run safely, efficiently, and with minimal downtime.

Job Responsibility:

  • Serve as the on-shift leader responsible for the coordination of live autonomous and human-assisted trucking operations
  • Ensure uninterrupted service delivery, proactive customer communication
  • Work closely with Operations Specialists, remote operators, and On-Site Support teams to ensure operations run safely, efficiently, and with minimal downtime
  • Recognized subject matter expert across Command Center workflows
  • Deep command of monitoring tools, triage logic, playback analysis, and mission dynamics
  • Identifies process gaps and drives workflow improvements
  • Provides high-quality operational insights to Engineering and Operations leadership
  • Serves as the primary escalation point during shifts
  • Guides prioritization, distributes workload, and ensures shift readiness
  • Coordinates responses during high-severity issues
  • Owns recurring workflows (handover quality, CFH quality reviews, SOP consistency)
  • Leads initiatives that improve Command Center efficiency, reliability, or accuracy
  • Mentors Ops Specialists and Fleet Specialists
  • Communicates effectively with Engineering, Field Techs, Drivers, and leadership
  • Drives timely updates during incidents
  • Provides input on scheduling, staffing, and training needs
  • Helps build strong team culture and operational discipline

Requirements:

  • 1+ years in logistics, dispatch, fleet operations, or command-center environments
  • Proven experience coordinating on-shift teams or live operational logistics
  • Strong understanding of operational control centers, dispatch coordination, or multi-route fleet management
  • Proven ability to manage live operations, resolve escalations, and maintain composure under pressure
  • Familiarity with transportation, logistics, or autonomous vehicle operations
  • Understanding of FMCSA regulations, safety protocols, and field coordination workflows
  • Skilled at real-time decision-making and communication in high-pressure or customer-facing scenarios
  • Adept at translating complex operational data into clear, actionable updates for both internal and external stakeholders
  • Leads with composure and accountability, ensuring the team operates with urgency and precision
  • Builds a strong culture of accountability, teamwork, and continuous improvement
What we offer:
  • Competitive compensation package including equity and biannual bonuses
  • Excellent Medical, Dental, and Vision plans
  • Generous PTO and parental leave policies
  • Long Term Disability, Short Term Disability, Life Insurance
  • Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health
  • Fidelity 401(k)
  • Commuter, FSA, Dependent Care FSA, HSA
  • Various incentive programs (referral bonuses, patent bonuses, etc.)

Additional Information:

Job Posted:
January 26, 2026

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