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As an Operations Lead, Command Center, you’ll serve as the on-shift leader responsible for the coordination of live autonomous and human-assisted trucking operations. You’ll ensure uninterrupted service delivery, proactive customer communication You’ll work closely with Operations Specialists, remote operators, and On-Site Support teams to ensure operations run safely, efficiently, and with minimal downtime.
Job Responsibility:
Serve as the on-shift leader responsible for the coordination of live autonomous and human-assisted trucking operations
Ensure uninterrupted service delivery, proactive customer communication
Work closely with Operations Specialists, remote operators, and On-Site Support teams to ensure operations run safely, efficiently, and with minimal downtime
Recognized subject matter expert across Command Center workflows
Deep command of monitoring tools, triage logic, playback analysis, and mission dynamics
Identifies process gaps and drives workflow improvements
Provides high-quality operational insights to Engineering and Operations leadership
Serves as the primary escalation point during shifts
Guides prioritization, distributes workload, and ensures shift readiness