Operations Lead, Command Center Job at Kodiak Robotics (Lancaster)

Senior Director, Command Center Lead, Digital & Technology Transformation Office CALA

The Senior Director, Command Center Lead is responsible for leading the strategy...

Location

United States , Bethesda

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

10+ years of relevant professional experience in lodging, consulting, communications, or related disciplines, demonstrating progressive career growth and exceptional performance
Proven success in leading large-scale technology deployments or cutover events in complex, matrixed environments
Demonstrated experience managing high-performing teams and cross-functional operations under pressure
Strong knowledge of hotel operations, business processes, and technology systems
Advanced familiarity with Microsoft 365, ServiceNow, Power BI, Smartsheet, and Monday.com
Experience managing vendor performance and third-party support services
Excellent project management skills with the ability to independently manage multiple projects
Ability to effectively persuade and motivate stakeholders and team members to achieve project goals and objectives
Strong presentation, facilitation, and stakeholder communication skills

Job Responsibility

Lead and manage all activities within the CALA deployment support and command center, from readiness and live cutover execution through post-wave stabilization
Direct 24/7 command center operations during each deployment wave
Act as primary conduit between CALA regional leadership and global command center
Oversee ServiceNow management for deployment support aligned with global processes
Manage integration and performance of third-party support vendors and issue triage teams
Lead the deployment and adaptation of global support frameworks and models within CALA
Champion defect and incident management
Standardize defect intake and triage processes across support platforms
Provide timely, tailored updates to CALA executives and stakeholders
Maintain real-time visibility into active workarounds

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
medical coverage
dental coverage
vision coverage
health care flexible spending account

Fulltime

Security Operations Center Watch Lead

As a Security Operations Center Watch Lead, you will be responsible for maintain...

Location

United States , Tempe

Salary:

57.70 - 62.50 USD / Hour

Waymo

Expiration Date

Until further notice

Requirements

3+ years of experience leading operations within a Global Security Operations Center (GSOC), Military Operations Center, Emergency Operations Center (EOC), or a similar 24/7 command center environment with a primary focus on physical security and incident response (this is not a cybersecurity position)
A proven track record of making independent, critical decisions in high-pressure, time-sensitive security environments
Bachelor’s degree in Security Studies, International Relations, Political Science, Emergency Management, Criminal Justice, or a similar field
Demonstrated ability to leverage internal telemetry and external risk data—including OSINT, social media analysis, and incident volume—to synthesize multiple information streams and provide actionable situational awareness
Strong verbal and written communication skills with the ability to influence response actions and provide clarity during fast-paced events

Job Responsibility

Maintain Situational Awareness: Serve as the primary lead for monitoring Waymo’s global footprint, identifying and assessing potential impacts on personnel, the autonomous fleet, and facilities
Manage Real-Time Events: Oversee the security response for active incidents, ensuring operational excellence and strict adherence to established protocols
Represent Physical Security: Act as the physical security representative during the initial stages of all incident responses and crises, collaborating with partners in Facilities, EHS, Operations, Safety, Legal, and Resilience
Conduct Briefings: Provide clear and concise situational updates to leadership during active security events, with the professional judgment to identify when incidents require higher-level intervention
Ensure Operational Quality: Perform real-time audits of incident logs, dispatch recordings, and mass notifications to ensure accuracy, speed, and professionalism
Finalize Reporting: Review and finalize end-of-shift reports to ensure all critical data points are captured for long-term trend analysis

What we offer

discretionary annual bonus program
equity incentive plan
generous Company benefits program
health and wellness
financial wellness
flexibility and time off

Fulltime

Security Operations Center Watch Lead

Waymo is an autonomous driving technology company with the mission to be the wor...

Location

United States , Phoenix

Salary:

57.70 - 62.50 USD / Hour

Waymo

Expiration Date

Until further notice

Requirements

5+ years of experience leading operations within a Global Security Operations Center (GSOC), Military Operations Center, Emergency Operations Center (EOC), or a similar 24/7 command center environment with a primary focus on physical security and incident response
A proven track record of making independent, critical decisions in high-pressure, time-sensitive security environments
Bachelor’s degree in Security Studies, International Relations, Political Science, Emergency Management, Criminal Justice, or a similar field
Demonstrated ability to leverage internal telemetry and external risk data—including OSINT, social media analysis, and incident volume—to synthesize multiple information streams and provide actionable situational awareness
Strong verbal and written communication skills with the ability to influence response actions and provide clarity during fast-paced events

Job Responsibility

Maintain Situational Awareness: Serve as the primary lead for monitoring Waymo’s global footprint, identifying and assessing potential impacts on personnel, the autonomous fleet, and facilities
Manage Real-Time Events: Oversee the security response for active incidents, ensuring operational excellence and strict adherence to established protocols
Represent Physical Security: Act as the physical security representative during the initial stages of all incident responses and crises, collaborating with partners in Facilities, EHS, Operations, Safety, Legal, and Resilience
Conduct Briefings: Provide clear and concise situational updates to leadership during active security events, with the professional judgment to identify when incidents require higher-level intervention
Ensure Operational Quality: Perform real-time audits of incident logs, dispatch recordings, and mass notifications to ensure accuracy, speed, and professionalism
Finalize Reporting: Review and finalize end-of-shift reports to ensure all critical data points are captured for long-term trend analysis

What we offer

discretionary annual bonus program
equity incentive plan
generous Company benefits program
top-notch medical, dental and vision insurance
mental wellness support
gym membership
special wellness programs
competitive compensation
bonus opportunities
equity

Fulltime

Operations Supervisor, Command Center

As an Operations Supervisor, Command Center, you’ll oversee the execution and co...

Location

United States , Lancaster

Salary:

Not provided

Kodiak Robotics

Expiration Date

Until further notice

Requirements

3+ years in logistics, dispatch, fleet operations, or command-center environments
1+ year in a leadership or supervisory capacity within operations, logistics, or fleet management
Strong understanding of operational control centers, dispatch coordination, or multi-route fleet management
Proven ability to manage live operations, resolve escalations, and maintain composure under pressure
Familiarity with transportation, logistics, or autonomous vehicle operations
Understanding of FMCSA regulations, safety protocols, and field coordination workflows
Skilled at real-time decision-making and communication in high-pressure or customer-facing scenarios
Adept at translating complex operational data into clear, actionable updates for both internal and external stakeholders
Leads with composure and accountability, ensuring the team operates with urgency and precision
Proactively identifies inefficiencies and drives continuous improvement in communication, process, and safety

Job Responsibility

Oversee Command Center operations across multiple trucks, routes, and customers during live shifts
Monitor key systems, dashboards, and communication channels to identify and resolve exceptions in real time
Ensure no truck remains idle or delayed without immediate action, escalation, or communication to customers
Lead execution of SOPs, including pre-shift briefings, mid-shift syncs, and end-of-shift handoffs
Manage Command Center scheduling and ensure appropriate shift coverage across all hours
Handle time-off requests, staffing adjustments, and overtime approvals within guidelines
Participate in hiring, onboarding, and exit discussions for Command Center personnel
Coach, mentor, and hold team members accountable for safety, performance, and professionalism
Collaborate with Assisted Autonomy Supervisors and On-Site Support Supervisors to align operational priorities and execution plans
Manage incident response and ensure accurate documentation, timely communication, and resolution follow-up

What we offer

Competitive compensation package including equity and biannual bonuses
Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Anthem, and Guardian (including a medical plan with infertility benefits)
Flexible PTO and generous parental leave policies
Long Term Disability, Short Term Disability, Life Insurance
Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health
Fidelity 401(k)
Commuter, FSA, Dependent Care FSA, HSA
Various incentive programs (referral bonuses, patent bonuses, etc.)

New

Business Command Center Major and Cyber Incident Region Lead (SVP)

The Business Command Center (BCC) is a critical function supporting Citi's Servi...

Location

Ireland , Dublin

Salary:

119760.00 - 179640.00 EUR / Year

Citi

Expiration Date

Until further notice

Requirements

Proven Leadership Experience: Extensive experience in the financial services industry, with a focus on cash management, transactional banking, and trade operations
Stakeholder Management and Senior Leadership: Demonstrated expertise in managing executive-level communications and fostering alignment among diverse stakeholder groups and senior leadership
Global Collaboration Experience: Demonstrated experience working with global, multi-region initiatives, projects, and teams, including large matrix organizations
Influence and Collaboration: Ability to influence partners and drive cross-functional work to achieve optimal solutions to complex problems
Detail-Oriented and Results-Driven: Exceptional attention to detail, comprehensiveness of content, and ability to manage multiple assignments to completion under tight deadlines
Incident/Crisis Management Expertise: Deep understanding of incident and crisis management principles, including ownership, classification, initial support, escalation/notification, business impact analysis, and resolution tracking
Rapid Remediation & Escalation: Drive rapid engagement of key remediation resources and subject matter experts across functional groups to proactively avoid or minimize client-visible service disruptions. Ensure timely and effective escalation to key decision-makers and senior management
Severity Assessment & Communication: Establish and enforce consistent severity assessment across all regions and lines of business throughout the incident lifecycle, leveraging client impact and franchise risk criteria. Oversee the timely publication of content-rich incident status updates tailored for client-facing Service teams and regulatory-facing Product Management teams
Strategic Incident Preparedness: Coordinate proactive virtual war rooms for significant planned releases or anticipated market events to ensure preparedness and swift response
Enhanced Escalation Frameworks: Develop, implement, and manage enhanced client escalation models for key platinum clients, as well as robust internal escalation models for critical internal flows, such as Genesis Liquidity reporting

Job Responsibility

Proven Leadership Experience: Extensive experience in the financial services industry, with a focus on cash management, transactional banking, and trade operations
Stakeholder Management and Senior Leadership: Demonstrated expertise in managing executive-level communications and fostering alignment among diverse stakeholder groups and senior leadership
Global Collaboration Experience: Demonstrated experience working with global, multi-region initiatives, projects, and teams, including large matrix organizations
Influence and Collaboration: Ability to influence partners and drive cross-functional work to achieve optimal solutions to complex problems
Detail-Oriented and Results-Driven: Exceptional attention to detail, comprehensiveness of content, and ability to manage multiple assignments to completion under tight deadlines
Incident/Crisis Management Expertise: Deep understanding of incident and crisis management principles, including ownership, classification, initial support, escalation/notification, business impact analysis, and resolution tracking
Rapid Remediation & Escalation: Drive rapid engagement of key remediation resources and subject matter experts across functional groups to proactively avoid or minimize client-visible service disruptions. Ensure timely and effective escalation to key decision-makers and senior management
Severity Assessment & Communication: Establish and enforce consistent severity assessment across all regions and lines of business throughout the incident lifecycle, leveraging client impact and franchise risk criteria. Oversee the timely publication of content-rich incident status updates tailored for client-facing Service teams and regulatory-facing Product Management teams
Strategic Incident Preparedness: Coordinate proactive virtual war rooms for significant planned releases or anticipated market events to ensure preparedness and swift response
Enhanced Escalation Frameworks: Develop, implement, and manage enhanced client escalation models for key platinum clients, as well as robust internal escalation models for critical internal flows, such as Genesis Liquidity reporting

What we offer

competitive base salary (which is annually reviewed)
hybrid working model (up to 2 days working at home per week)
additional benefits that support you (and your family) to be well, live well and save well

Fulltime

Business Command Center Major-Cyber Incident Region Lead - Senior Vice President

The SVP C14, BCC Group Manager, serves as the APAC regional lead for Services Ma...

Location

Singapore , Singapore

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

10+ years of relevant experience in incident management, cyber response, or a related field
Demonstrated experience in senior stakeholder management, including effective negotiation and influencing at executive levels
Proven track record in project management with demonstrable results in improving IT services and operational resilience
Exceptional leadership capabilities with a focus on team development and performance management
Superior written and verbal communication skills, consistently demonstrating clarity, conciseness, and the ability to tailor communication appropriately for diverse technical and non-technical audiences
Strong ability to plan, organize, and prioritize workload effectively in a fast-paced, high-pressure environment
Bachelor's/University degree required

Job Responsibility

Lead and coordinate major incident management and cyber response across all Services Lines of Business globally occurring during APAC time zone, operating within a 24x7x365 framework
Drive rapid engagement of key remediation resources and subject matter experts across functional groups to proactively avoid or minimize client-visible service disruptions
Establish and enforce consistent severity assessment across all regions and lines of business throughout the incident lifecycle
Oversee the timely publication of content-rich incident status updates tailored for client-facing Service teams and regulatory-facing Product Management teams
Coordinate proactive virtual war rooms for significant planned releases or anticipated market events to ensure preparedness and swift response
Develop, implement, and manage enhanced client escalation models for key platinum clients
Coordinate and manage cyber event response and communication for all SMBF Lines of Business globally
Provide oversight for the early capture of all technology-caused Near Miss events across Services and Markets
Manage the performance and development of direct reports and subordinate teams

Fulltime

Director, Command Center Communications

The Director, Command Center Communications is responsible for the development a...

Location

United States , Bethesda

Salary:

126900.00 - 175000.00 USD / Year

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

8-10+ years’ experience in communications – ideally in a high-paced, reactive environment – demonstrating a pattern of exceptional performance
4-year degree from an accredited university in Communications or related major OR 8+ years of total relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance
Experience managing global communications vehicles, including editorial oversight and content management for websites, email distribution
Experience developing command center, issue triage and/or crisis communications or demonstrated ability to quickly adapt, develop and deliver upon communication needs
Possess exceptional written and oral communication skills, can develop clear, concise and logically written business communications as well as deliver recommendations effectively to key stakeholders and demanding audiences
Strong personal leadership, organizational, relationship-building and negotiation skills
Outstanding formal and informal presentation skills
Self-starter with self-confidence, enthusiasm and strong customer service orientation
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity
Experience with transformational change management, including large-scale, global systems deployment a plus

Job Responsibility

Responsible for the development and execution of Command Center communications strategy in support of Marriott’s digital and technology product transformations
Advance the communication strategy for the Command Center, including leading the overall communications approach, creating communications templates, tracking and messaging known issues, establishing review and approval processes and coordinating with program and continent communications leads and with other engaged disciplines
Leverage the BTO Communications tools and platforms to ensure the timely flow of information from the Command Center to hotels in the Launch phase of their deployment journey
Be a critical business partner to project, initiative and discipline leaders, ensuring key information is delivered to hotels
Work with the Sr. Director, Communications and Stakeholder Engagement to establish and execute strategies to identify, implement and continually monitor and improve the effectiveness of Command Center communications
Develop and manage Command Center communications content creation, review + approval and distribution processes
Establish processes and templates to enable content creation and delivery by Command Center staff during off-hours
Support the Sr. Director, Command Center to ensure critical items and/or issues are being communicated to impacted hotels in a timely and effective manner to enable a successful launch
Partner with the BTO Communications leads to share issues being addressed by Command Center communications and ensure they are accounted for in future deployment communications as appropriate
Manages execution of overall Command Center communications strategy, ensuring implementations are consistent in processes, tools and services provided to customers with the overall BTO change management and communication strategy

What we offer

401(k) plan
stock purchase plan
discounts at Marriott properties
commuter benefits
employee assistance plan
childcare discounts
coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance
paid sick leave
PTO
holidays

Fulltime

Command Center Specialist

Communicates both written and verbally with Supervisors, Officers, Management, a...

Location

United States , Detroit

Salary:

Not provided

Legends Global

Expiration Date

Until further notice

Requirements

High school diploma or equivalent, college education, and/or security/law enforcement/dispatch experience preferred
Minimum (3) years' experience in dispatch operations, communications, and call center operations in security, law enforcement, fire department, EMS, or other emergency first responder capacity
Ability to read, write, speak, hear, and communicate clearly in the English language
Able to multitask in a fast-paced environment
CCTV system operating experience
Ability to sit for 8 hours, excellent typing skills, and ability to listen and respond to the radio
Able to respond to emergency situations in a calm and composed manner
Basic computer knowledge and skills in Microsoft Suite
Good oral, written, and listening skills
Good analytical skills, including the ability to lead, facilitate, plan, document, and organize

Job Responsibility

Communicates both written and verbally with Supervisors, Officers, Management, and other emergency ancillary departments
Maintains all electronic and written documents pertaining to records for the department for detail and accuracy
Answers incoming phone calls and dispatches security personnel appropriately to all emergency and non-emergency situations in the building
Act in partnership with officers, supervision, and facility management to maintain the day-to-day operations of the facility
Answers and responds to incoming phone calls to the operations center
Coordinate patrol operations through communication and surveillance systems
Prioritize and dispatch patrol personnel in response to calls for service in the center
Maintain electronic and written records pertaining to the department and center
Monitor CCTV system for both emergency and non-emergency incidents
Monitor and operate access control systems

What we offer

This position is benefit eligible

Fulltime

Select Country

Operations Lead, Command Center

Job Description

Job Responsibility

Requirements

What we offer

Looking for more opportunities?