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Citi Logo Citi · IT - Administration

Operations Lead Analyst

India, Chennai · Job Posted December 28, 2025
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Job Description

The Operations Lead Analyst is a senior level position responsible for leading a variety of engineering hand over activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team. The overall objective of this role is to lead efforts to ensure quality standards are being met within existing and planned framework.

Job Responsibility

  • Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
  • Ensure that all integration of functions meet business goals
  • Define necessary system enhancements to deploy new products and process enhancements
  • Recommend product customization for system integration
  • Identify problem causality, business impact and root causes
  • Exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
  • Advise or mentor junior team members
  • Impact the engineering handover to operations function by influencing decisions through advice, counsel or facilitating services
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements

  • 8+ years of relevant experience in an Engineering\Operations role
  • Experience working in Financial Services or a large complex and/or global environment
  • Mobile Architecture design skills
  • Troubleshooting and problem solving
  • Project Management experience
  • Consistently demonstrates clear and concise written and verbal communication
  • Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
  • Demonstrated analytic/diagnostic skills
  • Ability to work in a matrix environment and partner with virtual teams
  • Ability to work independently, multi-task, and take ownership of various parts of a project or initiative
  • Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
  • Proven track record of operational process change and improvement
  • Bachelor’s degree/University degree or equivalent experience

Nice to have

  • Master’s degree preferred
  • Experience on BlackBerry UEM infrastructure configuration and mobile applications
  • Experience on Microsoft Intune mobile configuration and application
  • Experience on Microsoft Teams platform
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