Operations Lead - Video Coding Jobs

Australia Post

Location:
Australia, Dandenong South

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As the Operations Lead for the Video Coding team at Dandenong Letter Centre, you will oversee the day-to-day management and performance of the Video Coding function, ensuring accurate, efficient and high-quality coding to support seamless parcel and mail processing. Working as part of the facility leadership team, you’ll play a key role in operational planning, uplift initiatives and the ongoing optimisation of Video Coding performance to meet service standards and support continuous improvement.

Job Responsibility:

Overseeing end-to-end Video Coding activities to ensure accuracy, timeliness, workload distribution and adherence to service performance targets
Partnering with the Facility Manager to analyse data, assess capacity, monitor coding quality, implement contingency plans and maintain consistent performance
Managing labour and shift cost performance by planning staffing levels, optimising allocation, supporting the execution of labour plans
Driving customer and community outcomes through a One Team approach, ensuring coding errors are minimised, quality control is maintained
Leading a strong safety culture by ensuring compliance with Safe Operating Procedures, supporting investigations, engaging team members in proactive hazard reduction
Developing and supporting your team through coaching, feedback, performance management, clear communication rhythms and timely resolution of issues

Requirements:

Proven supervisory or management experience leading sizeable teams in a complex operational or digital workflow environment
Experience improving shift performance, managing IR matters and resolving workplace issues
Strong people leadership capability, including coaching, mentoring and developing high-performing teams
Solid technical proficiency, including strong computer skills, confidence using operational systems, dashboards and digital tools
A strong understanding of operational management techniques, KPI measurement, quality control, data interpretation and making timely, informed decisions
Knowledge of HR, safety and industrial relations requirements, with experience maintaining compliance, coordinating investigations and supporting safe work practices
Familiarity with Australia Post operations—particularly Video Coding, parcel/mail processing and end-to-end network integration—or the ability to rapidly acquire this knowledge

What we offer:

Join one of the most culturally and linguistically diverse workforces in Australia
We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day
Immerse yourself in the AP Way – where every single team member partakes in a learning module

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Lead - Video Coding