Operations & IT Support Job at Randstad (Toronto)

Senior Support Operations Analyst

As a Senior Support Operations Analyst, you'll be the technical architect behind...

Location

United States

Salary:

111220.00 - 133422.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

7+ years in Customer Support Operations, Business Intelligence/Analytics, or similar roles in high-growth, customer-facing environments
Strong analytical skills and operational instincts, with a track record of designing scalable processes that improve agent performance and user experience
Advanced SQL proficiency with experience writing complex queries, joins, and building data models for customer support analytics
3+ years hands-on experience with Zendesk (or Salesforce Service Cloud), including building automation, workflows, triggers, and API integrations
Proven track record implementing and optimizing AI chatbot platforms such as Sierra, Decagon, Forethought, Ada, or similar enterprise solutions
Expert-level proficiency building dashboards and reports in Sigma, Tableau, or PowerBI—able to work independently with minimal technical support
Experience integrating data across multiple systems and working with APIs
Experienced in building and maintaining reporting and performance analysis, including CSAT, cost per contact, and ROI-focused metrics
Proven ability to lead end-to-end change management for major tool rollouts and workflow changes, including stakeholder communication, training development, adoption tracking, and post-launch support
Familiar with AI support technologies and their practical integration into support systems (chatbots, knowledge base platforms)

Job Responsibility

Ensure high accuracy visibility into support performance through scalable tools (like dashboards) and internal reporting systems
Identify and work with our tech team to drive system improvements across the CS Tech stack (Zendesk, chatbots, phones platform)
Work cross-functionally with engineering, product, supply chain, and offshore support teams to identify root causes of user frustration and implement solutions
Partner with CS leadership to identify trends and key issues within our reporting frameworks and take active role in resolution
Support regular reporting cadences (weekly, monthly, quarterly), with summaries that guide cross-functional decisions
Surface actionable insights from data to support empathetic, user-centered decision-making and analyze trends across channels and issue types, supporting data-driven improvements to the support model
Drive adoption of AI-enabled workflows that reduce handle time and enhance support quality
Own and evolve self-service content, tools, and AI integrations such as Copilots and knowledge bases
Maintain ownership of CS-tools and vendor relationships, ensuring we operate on a modern, AI-enabled stack that supports scale, agent effectiveness, and automation—while optimizing for quality, usability, and value
Identify inefficiencies and recommend solutions that improve agent effectiveness and reduce user friction

What we offer

Competitive salary with equity and bonus opportunities
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning

Fulltime

Seed Commercial Operations Support

Reporting directly to the Seed Commercial Operations Management Team, our next S...

Location

United Kingdom , Moreton, Ongar

Salary:

Not provided

Agrii

Expiration Date

Until further notice

Requirements

Confidence building relationships across different teams and levels
Strong organisational skills and excellent attention to detail, especially with pricing and margin data
An ability to work both independently and collaboratively, using your initiative where appropriate
Comfortable working to deadlines in a fast-paced environment
A positive, flexible approach and willingness to adapt as priorities shift

Job Responsibility

Maintain and communicate seed price lists to sales teams and customers
Review daily reports, ensuring sales data is inputted correctly
Act as the main contact for key accounts, building relationships and expand growth opportunities
Support the Seed Commercial Team in providing cost and availability updates across the business
Work alongside the Forage Product Manager to maintain pricing and availability for forage products
Maintain the Agrii intranet seed page on a regular basis
Liaise with Sales, Production and Logistics to support excellent customer service
Respond to internal and external customer queries professionally and promptly

Fulltime

Operations Support Specialist

The Operations Support Specialist provides day-to-day technical and administrati...

Location

United States , Germantown

Salary:

20.00 - 25.00 USD / Hour

Chickasaw Nation Industries, Inc (CNI)

Expiration Date

Until further notice

Requirements

Must be US Citizen
Must be able to obtain and maintain the required customer badge for access to systems, facilities, equipment and property
Associate’s Degree (or equivalent) in Business Administration, Management, Information Systems, or other related scientific or technical discipline
Minimum of three (3) years of experience in IT support, technology‑asset management, or related administrative roles

Job Responsibility

Assists Office of Nuclear Energy (NE) staff with computer equipment, mobile devices, and other DOE issued assets as requested
Assists in maintaining NE assets using Departmental database systems
Assists with IT onboarding tasks for new employees and contractors
Provides Adobe Acrobat application support to NE Staff as needed
Assists with EITS monthly billing reviews
Assists with monthly mobile device usage review
Assists with network printers and shredders
Assists NE Hoteling support
Assists with NE Portal SharePoint site updates
Assists with special requests for conference room meetings

What we offer

Medical
Dental
Vision
Company Life Insurance
Short-Term and Long-Term Disability Insurance
401(K) Immediate Vesting
Professional Development Assistance
Legal Aid Assistance Program
Family Planning / Fertility Assistance
Personal Time Off

Fulltime

Japanese IT Operation Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High school education or equivalent
3-5 years general experience or equivalent combination of experience and college level education
Superior skills both written and verbal communication in Japanese
Experience in customer facing role, remote support, telephone, e-support, e-chat or similar
Computer proficiency with applicable software applications (e.g., Microsoft Office, CAD, Adobe Suite, programming)
Recognized technical skill in the range of products supported within relevant product lines
Knowledge and experience using Knowledge Management systems

Job Responsibility

Working independently while using standard protocol when needed to respond to customer issues
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products
Proactively assist customers to avoid or reduce problem occurrence
Participate in projects for process or quality improvements
May act as a mentor to lower level employee working on similar hardware and software

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Business Operations Support Associate

MantraCare is looking for a Business Operations Support Associate in Delhi to en...

Location

India , Delhi

Salary:

40000.00 - 60000.00 INR / Month

MantraCare

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Operations, or a related field
1-2 years of experience in operations or administrative roles
Strong organizational and problem-solving skills
Proficient in MS Office Suite

Job Responsibility

Provide operational support across various business functions
Assist in coordinating daily activities to ensure smooth operations
Monitor performance metrics and report findings to management
Help optimize workflows and business processes
Manage documentation and ensure all records are updated

What we offer

High Impact Role
Delhi Location
Collaborative Culture
Career Growth
Purpose-Driven Mission

Fulltime

Network Operations Support Engineer

BluBiz Solutions is currently seeking a talented and ambitious Network Operation...

Location

Australia , Melbourne

Salary:

Not provided

BluBiz Solutions

Expiration Date

Until further notice

Requirements

Strong operational support with some project experience
Strong experience with implementation and maintenance
Strong experience with installations and remote support
Troubleshooting and resolving complex technical issues to critical timeline
Strong experience with Routing and Switching
Meraki (preferred but not needed)
Layer 3 routing technologies including - Routing protocols, ACL's, NAT & PAT, Policy-based routing, Netflow, L3 QoS
Solid and demonstrable knowledge of networking & security fundamentals - OSI Model, common protocols and ports, Layer 1 technologies & hardware
Cisco capabilities are essential
Knowledge and experience with Microsoft Office software tools

Job Responsibility

Provide Networking support to clients including provisioning, monitoring, implementation, troubleshooting and support of Networking operations and related infrastructure
Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail
Take full ownership for managing the incident to resolution within the service level conditions
Provide telephone support to clients and update the relevant systems as per BluBiz procedures
Monitor daily network activities, event alerts, capacity and usage to ensure continued integrity and optimal network performance
Perform network configuration changes to meet customer requirements (Moves, Adds and Changes)
Work with Carriers and suppliers to pre-stage, test and implement network services for new sites
Must be flexible to provide support outside business hours as and when needed
Collect data from Network Monitoring Tool and prepare weekly, fortnightly and monthly reports to identify failures and short-comings and make recommendations for improvements
Ensure that managed infrastructure at client sites are installed, configured, tested and operational and that software is installed and configured according to client requirements

Fulltime

Operations Support Manager

This new position has been created to support the Operations Manager by taking o...

Location

United Kingdom , Bristol

Salary:

70000.00 - 85000.00 GBP / Year

Hedera Hiring Ltd

Expiration Date

Until further notice

Requirements

Strong background in operations, site management, or resource management within electrical engineering or civils
Proven experience managing site-based teams and dealing with workforce performance and development
Excellent people management and problem-solving skills
Flexible to travel, with occasional overnight stays
Background in electrical preferred, though strong civils experience will also be considered

Job Responsibility

Manage a team of up to 20 site-based staff (site managers, supervisors, electricians, fitters, cable pullers)
Oversee performance management, absence, appraisals, and people development
Coordinate and support labour, material and material resources across multiple sites
Act as the bridge between site operations and the Operations Manager
Ensure smooth day-to-day running of site teams, resolving issues proactively
Conduct regular site visits, including audits, to monitor progress, address issues, and ensure compliance with safety regulations, industry standards, and company procedures/policies
Ensure health and safety is maintained on sites at all times, including prompt reporting of incidents and near misses, proactive support with investigations, and implementing robust preventative measures
Spend 3-4 days per week on site and 1-2 days at the Bristol office (with flexibility to manage your own schedule)
Travel to sites across England and Wales (no responsibility for Scottish sites). Sites are typically 50 miles from the Bristol office

What we offer

High-spec 4x4 company vehicle for commuting and site visits
Attractive profit share scheme (typically £15,000+ annually)
Opportunity to join an employee-owned business with long-term stability and a collaborative culture

Fulltime

Sales Operation Support

Administers and maintains sales operational systems and processes to provide con...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Management or equivalent
Typically 2-4 years experience
Experience administering and maintaining sales tools, systems and online resources
Ability to apply analytical, statistics and problem solving skills
Understanding of business and sales processes and practices
Strong written and verbal communication skills
Mastery in English and local language
Ability to effectively communicate plans, proposals, and results and negotiate options

Job Responsibility

Administers, configures, updates and maintains portions of systems for support, including sales tools, catalog management, websites, online content, partner Web portal content, and data management, for a customer segment or business unit
Reviews information and makes changes and updates to data and configuration of tools, online resources and systems within limited parameters
Produces and analyzes reports and assessment results to identify trends and issues, perform root-cause analysis for failures and data issues, develop recommendations for resolution and track effectiveness of remedies
Communicates issues to stakeholders
Implements specified changes to data, content and systems to improve data quality, operational efficiency and effectiveness

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Select Country

Operations & IT Support

Job Description

Job Responsibility

Requirements

Looking for more opportunities?