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We are seeking talented operations and intelligence professionals experienced in the Palantir platform to join our team to deploy and maintain an Army intelligence and targeting system. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting Palantir’s implementation teams to support and strengthen the unique partnerships with Palantir’s client’s user base while deploying cutting edge technology. You will work side-by-side with analysts to train and mentor users, troubleshoot technical issues, develop new Palantir use cases, all while solving unique and challenging problems. This may take the form of embedding with users across the world as well as downloading your insights directly with Palantir team members in our offices. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers’ continued success.
Job Responsibility:
Provide on-site support for the deployment, installation, configuration, and maintenance of a next generation Army intelligence and targeting system
Conduct system testing, troubleshooting, and repairs to ensure optimal performance and functionality
Collaborate with military personnel and other stakeholders to ensure seamless integration and operation of the system
Train end-users on system operation, maintenance, and troubleshooting procedures (for both hardware and software components)
Respond to and resolve technical issues and inquiries in a timely and efficient manner
Document and report all activities, issues, and resolutions using appropriate reporting tools and systems
Participate in system upgrades, enhancements, and modifications as required
Keep abreast of the latest developments, updates, and best practices related to Army intelligence systems and doctrine
Provide feedback and recommendations for system improvements and enhancements based on field experience and user feedback
Adhere to all safety protocols and security procedures in accordance with organizational and military guidelines
Maintain a high level of professionalism and represent the organization positively in all interactions with customers and stakeholders
Requirements:
U.S. citizenship
TS + SCI Eligible Clearance
Bachelor’s degree in a related field (e.g., Computer Science, Information Technology) or equivalent work experience
4+ years of experience in field service support or a related technical role, preferably within a defense or military environment
Strong technical knowledge and proficiency in computer systems, networks, and software applications
Familiarity with Army intelligence and targeting systems is highly desirable
Ability to travel and work on-site, which could include up to 60% of CONUS travel and the potential for 3-month OCONUS travel rotations as needed
Excellent problem-solving and troubleshooting skills, with the ability to work well under pressure
Strong communication and interpersonal skills, with the ability to effectively interact with military personnel and end-users
Ability to work independently and as part of a team, while managing multiple tasks and priorities effectively
Flexibility to adapt to changing project requirements and operational needs
Nice to have:
Familiarity with Army intelligence and targeting systems
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