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The Operations Implementation Manager is responsible to support development and lead strategies and initiatives focused on improving onboarding experiences before, during and after sites’ transition/integration to drive immediate operational/process execution to ultimately improve top line growth and bottom-line operating income savings.
Job Responsibility:
Deliver operational implementation and onboarding strategies of the company’s systems and operating platform to onboarding practices
Deliver special projects, as required to optimize efficiency and consistency of execution
Support continuous onboarding programs with sites
Manage operational execution pre, during, and post integration to ensure field sites are fully onboarded with the company’s policies, operational processes, and standards
Support new initiative launches, observe, and assess team member adoption, and leverage key learnings to update training materials and tools
Partner with cross functional teams to identify and implement tools and processes that enhance the patient experience and drive standardization and efficiencies
Collect feedback from field sites to generate improvements in future projects, operational model and initiatives
Build cross functional relationships with corporate and field partners to proactively evolve best practices to drive operational excellence
Stay abreast of existing capabilities through regular worksite visits, field communication, focus groups and operational improvements
Travel required to support practice integration and special projects as the business needs
Requirements:
Bachelor’s degree or equivalent experience
5+ years of related experience (initiative execution and onboarding, integration, etc.)
Strong working knowledge of healthcare clinics and/or eyecare retail environment
Excellent verbal, written, listening and presentation skills
Ability to influence/negotiate at various levels in the business
Able to create communications and disseminate for readers to understand and act upon
Able to work in ambiguity using critical thinking to provide innovative solutions
Ability to travel approximately 50-75% of the time