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We are looking to hire a motivated, experienced Operations & HR Support Manager to oversee and optimize HR and operations functions. The right candidate will be highly organized, detail-driven, and comfortable managing a wide variety of tasks while maintaining a servant-leadership approach. This person will thrive in a structured, fast-paced environment, and will be instrumental in ensuring operational excellence, employee engagement, and organizational clarity across the firm.
Job Responsibility:
Lead all strategic HR initiatives, including onboarding, training programs, benefits administration, payroll, and compliance oversight
Develop, manage, and optimize operational procedures and firm policies
Oversee budgeting processes, financial reporting, and vendor relationships
Craft and manage internal and external communications aligned with company values
Spearhead strategic projects, facilitate executive meetings, and ensure accountability
Manage IT systems and platforms and ensure compliance with regulatory/insurance requirements
Drive team member engagement and culture-building strategies
Strategically plan and execute recruitment processes
Continuously identify and implement operational improvements informed by data analytics
Requirements:
Excellent English written and verbal communication skills
5+ years of experience in Operations and HR, ideally in remote-first organizations
Strong background in leading HR initiatives, including onboarding, training programs, benefits administration, payroll, and compliance oversight
Proven track record in developing and optimizing operational procedures and firm policies
Strong knowledge of HRIS, financial tools, MS Office, and project management software
Strategic planning and proven ability to improve organizational processes
Strong leadership with a servant-leadership style
Advanced analytical skills and ability to resolve conflicts effectively
Comfortable with technology like ChatGPT-like LLMs, Lindy, and Zapier
What we offer:
Ability to grow within the role and expand responsibilities
Supportive team culture rooted in the WLG Way
Sick leave included
Opportunity to work within a respected, established law firm with strong leadership and values