Operations & Facilities Manager, Office Angels

Office Angels

Location:
United Kingdom, Tooting

Category:
Real Estate

Contract Type:
Not provided

Salary:

45000.00 - 50000.00 GBP / Year

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Job Description:

Are you a hands-on leader who thrives in fast-paced environments and loves making things run like clockwork? Our client is seeking an Operations & Facilities Manager to join their senior leadership team and drive operational excellence across their vibrant community hub. This is more than just a facilities role-it's a chance to lead with purpose, inspire a high-performance culture, and help shape the long-term sustainability of a social-impact-driven organisation.

Job Responsibility:

Oversee all operational activities, including space allocation, access control, and security
Manage utilities, service contracts, and health & safety compliance
Lead audits, risk assessments, and continuous improvement initiatives
Act as the designated Health & Safety Officer
Develop and manage strategic KPIs for the operations team
Recruit, train, and support operational staff
Digitise and streamline operational processes
Collaborate with marketing on campaigns to grow the business centre
Use tech tools to monitor service delivery and resolve discrepancies
Explore sustainable solutions to boost efficiency
Contribute to executive leadership meetings and strategic planning
Prepare proposals for building improvements and innovation projects
Align operational policies with evolving organisational strategy
Build strong relationships with tenants through regular engagement
Collaborate with programme teams to create opportunities for clients
Resolve tenant challenges with proactive, solution-focused support
Lead budget planning and cost optimisation
Manage procurement and contract negotiations
Provide financial insights to support strategic decisions

Requirements:

5+ years of people management experience
2+ years of project management experience
Strong analytical, problem-solving, and tech skills
Budget management and procurement experience
Excellent communication and leadership abilities
Commitment to inclusivity and community development

Nice to have:

Degree in Facilities or Business Management
Experience in multi-tenant or community-led properties
Proven track record in service improvement and customer support

What we offer:

25 days' annual leave + bank holidays
Personal training budget
Employee assistance programme
Team socials & wellbeing days
Volunteer day
Generous sick pay
Eye tests

Additional Information:

Job Posted:
August 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations & Facilities Manager