Operations Executive Job at Flight Centre Brand (Bangkok)

Operations Executive

Flight Centre Brand

Location:
Thailand , Bangkok

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a member of the Operations team, the Operations Executive plays a key role to ensure that Discova meets and exceeds its goals and operates successfully. The Operations Executive will work in partnership with Operations Team Leader to execute the operational standards and requirements that will drive the customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer.

Job Responsibility:

Book and operate tours with accuracy within budget
Consistently follow Discova One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled
Make sure to keep strong relationships with suppliers
Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements
Solve on the ground situations with initiative within agreed process
Be customer oriented and help improve satisfaction as well as Net Promoter Score

Requirements:

A Bachelor Degree or a degree in tourism and hospitality is an advantage
Experience in a DMC or tour operator is an advantage
Good command of both written and spoken English
An understanding and belief in Responsible Tourism is desirable
Excellent organisational skills with the ability to be flexible and implementing change when needed
Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders)
Highly motivated, self-starter prepared to do whatever it takes to succeed
High attention to detail
Able to work under pressure and juggle multiple tasks and able to work outside office hours when required
Solution focused and great at problem solving
Able to work independently and within a team assisting team members to help everyone achieve results
Personally aligned with Discova’s company purpose and values

What we offer:

Exciting career progression globally
Fantastic and supportive team culture and social events

Additional Information:

Job Posted:
January 11, 2026

Employment Type:

Fulltime

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