Operations Executive

• Reconcile billing data to ensure accuracy
• investigate discrepancies, identify root causes, and collaborate with stakeholders to implement timely resolutions
• Ensure the accuracy and completeness of invoices and billing records within set timeline
• Collaborate with cross-functional teams across countries and time zones within APAC to validate billing inputs and ensure compliance with client agreements
• Support in ensuring B2B accounts are set-up and administered efficiently and effectively
• Supporting effective management of client relationships
• Identify and support investigation and resolution issues and problems & complaints
• Learn, maintain and document information and processes of B2B accounts
• Work with Client Operations Account Managers to acquire and maintain expert knowledge of all aspects of B2B accounts
• Maintain a strong awareness of good practice business processes and policy compliance
• Support Client Operations Team in providing detailed information on B2B accounts
• Prepare reports on regular basis
• Perform ad-hoc project as assigned

• Degree in Business Administration or related discipline
• Minimum 3 years of working experience, preferably in similar operations role
• experience in billing, project management or Sales Support/Administration is a plus
• Familiarity with billing processes, including invoice validation, discrepancy resolution, and reconciliation will be an advantage
• Demonstrates strong attention to detail and accuracy
• Excellent inter-personal, customer servicing and problem-solving skills
• Displays assertiveness and initiative, with a methodical and detail-oriented approach
• Highly organized in work procedures
• Proficient in computer applications, especially MS Excel (e.g. vlookup, pivot table)
• Excellent command of written and spoken English and Chinese (Cantonese and Putonghua)

Proficiency in Japanese or prior experience working with Japanese companies is a strong plus