Operations Executive

• Coordinate and confirm all land arrangements for multiple tailor-made journeys, working with over 100 ground suppliers, tour guides, and internal teams to ensure smooth delivery of itineraries
• Arrange required services within agreed budgets, manage itinerary updates, and price any changes accurately
• Oversee each trip to ensure a high-quality client experience, prepare detailed documentation, and capture feedback to support ongoing improvements while meeting annual performance targets
• Maintain responsibility for financial accuracy, including managing costs, margins, and timely system updates
• Monitor payments, produce client and commission statements, and assist with resolving invoice queries when needed
• Uphold high service standards by anticipating potential issues, addressing them proactively, and supporting effective resolution of any concerns
• Complete general administrative tasks, assist with projects as required, participate in occasional work-related travel, and take part in an on-call rota after training

• Travel industry experience would be a bonus
• Must be organised
• Must be approachable
• Strong written and spoken communication skills
• Strong multi-tasker
• Outlook teams and excel knowledge
• A real passion for travel
• Strong attention to detail

Travel industry experience

• Bonus up to 3k
• Extra money for handling the emergency phone (3 weeks per year)
• 25 days holidays
• Pension
• Excellent training programme, first 3 months