Operations Executive

• Manage daily order processing through Shopify, Amazon Seller Central, and Flipkart Seller Hub
• Liaise with 3PL partners (Delhivery, BlueDart, Shiprocket, etc.) to ensure timely pickups and deliveries
• Maintain 100% stock accuracy across the warehouse
• Conduct regular stock audits and manage SKU tracking
• Track Return to Origin (RTO) shipments, analyze reasons for failure, and implement strategies to reduce return percentages
• Generate E-way bills, packing slips, and manifests accurately to ensure smooth transit
• Work closely with the customer support team to resolve delivery delays or shipping escalations immediately

• 1+ years in Ecommerce Operations or Logistics (D2C experience is a huge plus)
• Proficient in Microsoft Excel (VLOOKUP, Pivot Tables) and comfortable using ERP/Inventory tools
• Ability to handle high-pressure situations, such as shipping delays or peak sale seasons
• Strong verbal and written communication skills to coordinate with vendors and internal teams
• Must be comfortable commuting to our office in Sakinaka, Mumbai

D2C experience is a huge plus

• Work with a high-growth D2C brand that is changing how India sleeps
• Direct exposure to the founders and core leadership team
• A fast-paced, "no-politics" work culture focused on performance and growth