Operations Executive

• Assist with loading group information onto our Travelink booking system
• Verify that bookings are updated with all amendments to help ensure margins are accurate
• Assist the overseas operations team in making reservations of evening entertainments with particular ski focus in Austria. (SKI)
• Drafting, booking and creating final itineraries for Educational Tours, liaising with the customers to ensure trip satisfaction (Travelbound)
• Help check and prepare documents for groups including booking confirmations, Atol certificates and travel itineraries & send it a timely manner
• Assist with the accurate loading of names lists as required
• Setting up appropriate payment forms from supplier invoices
• Monitor credit control on bookings, ensuring balance payments are made on time
• Be available for overseas travel as required
• Assist with any other tasks across the administration and operations team as required

• Proven administration, communicational & logistics experience
• Proven experience in both MS Word and Excel
• An understanding and interest in educational travel
• Experience in dealing with invoicing and payments
• Strong organisational skills and ability to work independently and as part of a team
• Commercial awareness and strong numeracy ability
• Ability to work well under pressure and to deadlines
• Accurate and enthusiastic approach
• Flexible approach to assist in all areas of business as required

Knowledge of German language

• Hybrid working pattern between our office and homeworking
• Annual Bonus scheme
• Opportunities to travel overseas on familiarisation trips
• 25 days of annual leave plus public holidays and a bonus day off for your birthday
• tenure based annual leave benefit, up to a maximum of an additional 5 days depending on length of service
• Global recognition and reward programme
• Access to extensive online learning resources
• In-house training opportunities
• Regular social events
• Various employee discounts and offers, including discounted trips with our brands