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Operations Excellence Support Manager

Thailand, Bangkok · Job Posted January 07, 2026
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Job Description

Drive operation excellence covering both Customer Experience and Logistics in TH, MYSG and MCL. Job requires to optimize and streamline current process and drive best practises across countries.

Job Responsibility

  • Drive operation excellence covering both Customer Experience and Logistics in TH, MYSG and MCL
  • Optimize and streamline current process and drive best practises across countries
  • Focus on supporting CX team on driving best in class O2C processes and management of supply chain relationships with key customers
  • Develop and implement CX initiatives and capabilities in collaboration with BU and markets
  • Champion adherence to CX best practices
  • Collaboratively manage multiple links within markets CX function to achieve excellence in customer service
  • Bring process expertise to design and implement customer service improvement projects
  • Work closely with cross functional colleagues both internally and externally
  • Engage global communities of practice for support
  • Understand E2E CX processes with key customer cells to leverage greater integration and alignment
  • Gather Best Practices, Success Stories and Key WoW to share and communicate across relevant markets
  • Regular review of service both internal and customer perspective for key markets
  • Regular touch base with key Customer-Market cells
  • Operation excellence role that requires close collaboration with Logistics team on driving better processes in logistics operations
  • Develop and implement Logistics initiatives and capabilities to improve processes and operation efficiencies
  • Champion Logistics best practices and be the interface to Logistic Excellence team in SEA
  • Consolidate Sustainability program of all markets and drive new initiatives
  • Streamline operations across markets based on the best practises
  • Deploy new capabilities /best practises rolled out by Logistics Excellence SEA or Global logistics
  • Develop new capabilities & technologies, partnering with incumbent and new logistics solution providers to establish pilots in existing operations
  • Develop & run analytics and benchmarking projects to identify cost/ performance improvements
  • Develop and enhance performance visibility
  • implement systems & tools and provide the analytical framework to mine data
  • Unlock fuel for growth opportunities through above initiatives

Requirements

  • Masters / Degree in Logistics / Supply Chain Management or equivalent
  • at least 2 years experience in Customer Service or Logistics role
  • Strong analytical skill required
  • Leadership: delivers results through others
  • Good interpersonal and influencing skills
  • Data and technology acumen
  • Ownership: pro-actively drive work forward, come up with new ideas and make them a reality
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