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Operations Excellence Support Manager

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Unilever

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Location:
Thailand , Bangkok

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Category:
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Contract Type:
Not provided

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Salary:

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Job Description:

Drive operation excellence covering both Customer Experience and Logistics in TH, MYSG and MCL. Job requires to optimize and streamline current process and drive best practises across countries.

Job Responsibility:

  • Drive operation excellence covering both Customer Experience and Logistics in TH, MYSG and MCL
  • Optimize and streamline current process and drive best practises across countries
  • Focus on supporting CX team on driving best in class O2C processes and management of supply chain relationships with key customers
  • Develop and implement CX initiatives and capabilities in collaboration with BU and markets
  • Champion adherence to CX best practices
  • Collaboratively manage multiple links within markets CX function to achieve excellence in customer service
  • Bring process expertise to design and implement customer service improvement projects
  • Work closely with cross functional colleagues both internally and externally
  • Engage global communities of practice for support
  • Understand E2E CX processes with key customer cells to leverage greater integration and alignment
  • Gather Best Practices, Success Stories and Key WoW to share and communicate across relevant markets
  • Regular review of service both internal and customer perspective for key markets
  • Regular touch base with key Customer-Market cells
  • Operation excellence role that requires close collaboration with Logistics team on driving better processes in logistics operations
  • Develop and implement Logistics initiatives and capabilities to improve processes and operation efficiencies
  • Champion Logistics best practices and be the interface to Logistic Excellence team in SEA
  • Consolidate Sustainability program of all markets and drive new initiatives
  • Streamline operations across markets based on the best practises
  • Deploy new capabilities /best practises rolled out by Logistics Excellence SEA or Global logistics
  • Develop new capabilities & technologies, partnering with incumbent and new logistics solution providers to establish pilots in existing operations
  • Develop & run analytics and benchmarking projects to identify cost/ performance improvements
  • Develop and enhance performance visibility
  • implement systems & tools and provide the analytical framework to mine data
  • Unlock fuel for growth opportunities through above initiatives

Requirements:

  • Masters / Degree in Logistics / Supply Chain Management or equivalent
  • at least 2 years experience in Customer Service or Logistics role
  • Strong analytical skill required
  • Leadership: delivers results through others
  • Good interpersonal and influencing skills
  • Data and technology acumen
  • Ownership: pro-actively drive work forward, come up with new ideas and make them a reality

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
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