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Operations Excellence Specialist

Indonesia, South Jakarta · Job Posted June 03, 2026
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Job Description

Join our internal Operations team at Staffinc and seize the opportunity to contribute and grow within our dynamic environment!

Job Responsibility

  • Develop, maintain, and update operational documents (SOPs, policies, work instructions)
  • Ensure operational processes comply with both internal standards and external standards (e.g., ISO 9001, ISO 27001)
  • Support internal and external audit activities, including follow-up on audit findings (Corrective & Preventive Actions)
  • Deliver training, awareness, and communication on policies and standards
  • Monitor compliance of BUs with company policies and procedures
  • Identify gaps or risks within operational processes
  • Provide recommendations to improve process quality and compliance
  • Participate in cross-BU improvement projects (process optimization, cost efficiency, digitalization)
  • Support the development, monitoring, and evaluation of operational KPIs
  • Assist with benchmarking best practices across BUs
  • Manage the repository of company policies and operational procedures
  • Prepare reports on audits, compliance monitoring, and process improvement initiatives for management

Requirements

  • Bachelor’s degree, preferably in Industrial Engineering, Management, related fields
  • 2 - 4 years of experience in operations, governance, audit, ISO, quality management, or process improvement
  • Experience in handle ISO related Process
  • Certification (advantage): ISO 9001 Lead Auditor, ISO 27001 ISMS, Lean Six Sigma, or other related certifications
  • Strong understanding of ISO standards (9001, 27001) and audit practices
  • Proficient in drafting and managing documents (SOPs, policies, audit reports)
  • Analytical and problem-solving skills to identify process gaps and solutions
  • Detail-oriented, systematic, and accurate
  • Strong collaboration skills to work across teams
  • Proficiency in English for documentation and communication

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