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An exciting opportunity has arisen for an organized and detail-oriented professional to step into the role of Operations & Driver Support Coordinator. In this position, you will act as a vital link between drivers, repair workshops, and administrative processes, ensuring that all client requests are handled seamlessly. As an Operations & Driver Support Coordinator, you will focus on coordinating workflows, monitoring partner agreements, and delivering exceptional customer care. The role of Operations & Driver Support Coordinator offers a structured and stable environment ideal for individuals looking to grow their careers within operations and customer support.
Job Responsibility
Monitor the initiation and conclusion of damaged car repairs aiming to enhance the driver experience
Strategically minimize the time and cost required for the repair of damages
Ensure the creation of qualitative claim files to streamline the claims handling process
Provide timely support and relevant information to drivers involved in accidents
Monitor partner actions in accordance with their Service Level Agreements (SLAs)
Channel damage assessments towards the preferred suppliers network
Conclude theft and total loss cases within the agreed timeframe
Conduct close monitoring of insurance claims to minimize outstanding claims
Handle and resolve driver complaints efficiently
Collaborate with all departments to ensure efficient handling of client requests
Requirements
1-2 years of experience in a similar back-office, administrative, or customer support role
Strong organizational skills with meticulous attention to detail
Customer-oriented mindset, dedicated to enhancing customer satisfaction
Results-oriented approach to achieve set objectives
Exceptional interpersonal and negotiation skills
Ability to work effectively in a collaborative team environment
A university degree in a relevant field
Proficiency in MS Office suite
At least 4-5 years of experience in automotive markets
Excellent command of the English language, both verbal and written
Knowledge of the insurance/automotive market is advantageous
Nice to have
Knowledge of the insurance/automotive market is advantageous