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An opportunity has arisen for a talented Operations Director to join us in ESS where you will play a key role within the leadership team, and our shared commitments.
Job Responsibility
Responsible for multi-site delivery of a wide range of food-led Soft FM services
Managing client and stakeholder relationships whilst ensuring contractual compliance and adherence to company policies
Appropriately drive and review business performance and growth and nurture a service-led culture
Work closely with a wide stakeholder group to deliver collaborative, winning solutions in an exciting Defence environment
Drive value, be innovative and strive for service excellence
Develop and deliver strong leadership to your team of General Managers and support them in their development and performance through growth
Exercise tight control of your P&L
Collaborate with our regional HRBP to develop and execute a strong people strategy across your region
Champion the development and execution of a first-rate food and retail services ensuring high satisfaction rates
Grow and maintain strong, collaborative and enduring relationships with our senior client base
Ensure consistency and exceptional service is delivered across all our service streams
Cohesively form a key part of the Regional Senior Leadership Team
Requirements
Excellent understanding, and appreciation of what is entailed to successfully deliver Soft FM support services
Previous experience of delivering food-led support services will be very useful
Previous experience in a broadly similar service delivery sector
A military background might be of some advantage
Strong influencing, coaching and people development skills
Tactical nous, the ability to plan appropriately and the capability to execute plans to time, budget and resulting in desired outcomes
Experience of leading and managing large and complex teams over multiple geographical locations to deliver first class results
A self-starter. Excited about food, service and people and has their finger on the pulse of what is current and trending
Strong record of winning leadership
Able to build positive, collaborative relationships quickly with colleagues and clients
Able to drive change with effective project and stakeholder management skills
Excellent written and verbal communication skills
Proactive, pragmatic, and commercial approach
What we offer
Competitive salary
Company car
PerksAtWork
Access to a wide range of programs to train and develop you