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We have an exciting opportunity for someone to join the Huws Gray Plant & Tool Hire senior leadership team. As the Operations Director, you will lead the strategic development, operational performance and expansion of the Plant & Tool Hire division within the wider merchanting business. This role is responsible for determining where and when new hire branches are opened, prioritising expansion opportunities, building robust business cases, and ensuring operational excellence across all hire locations. The role will work closely with internal and external stakeholders to deliver profitable growth, build high-performing teams, and embed consistent, safe and customer-focused operations.
Job Responsibility:
Define and deliver the Plant & Tool Hire growth strategy aligned with the wider merchanting business
Identify optimal locations for new hire branches within existing and new merchanting sites
Assess market demand, competition, customer demographics, and logistics to prioritise branch hire openings
Work closely with Merchanting and Hire leadership teams to integrate hire operations seamlessly into existing branches
Develop detailed business plans, budgets and financial forecasts for each new branch
Build and own full P&L responsibility for the Hire division
Set operational and financial targets
Monitor performance against plans and implement corrective actions where required
Ensure strong cost control, asset utilisation and fleet optimisation
Drive continuous improvement across operations, implementing and maintaining best-in-class hire systems, processes and reporting
Build strong relationships with key stakeholders, suppliers, manufacturers and external partners
Support the recruitment of key operational and management roles for new and existing branches
Embed a strong performance, accountability and customer service culture
Ensure consistent standards across all hire branches
Ensure compliance with all H&S legal and regulatory requirements
Support pricing strategies and commercial agreements
Requirements:
Proven senior operational leadership with experience within plant hire, tool hire, construction hire or merchanting
Demonstrated experience opening and scaling multi-site hire or trade operation
Strong commercial acumen with full P&L ownership experience
Experience building business cases and financial models for new locations
Ability to influence and manage multiple stakeholders at a senior level
Strong leadership and people development capability
What we offer:
23 days’ holiday, plus bank holidays (31 days per year)
Company bonus scheme, based on performance
Contributory pension and life assurance
Company car
Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
Colleague discount across our group brands
Attraction and travel discounts
Training and development programmes to support your growth