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The Operations Director will provide strategic leadership and executive oversight of the company’s operations. This role focuses on aligning operational execution with overall business strategy, developing scalable systems, and driving continuous improvement across all departments. The Operations Director will mentor managers, oversee multi-level operational teams, and ensure that the organization maintains a strong foundation for sustainable growth and client success.
Job Responsibility:
Strategic Leadership: Define the vision and strategy for company operations, ensuring alignment with organizational goals and growth objectives
Policy and Governance: Oversee the development and enforcement of company-wide operational policies, procedures, and best practices
Performance Oversight: Establish KPIs, monitor company-wide performance, and ensure operational excellence across all departments
Scalability and Growth: Design and implement scalable operational systems that support rapid company expansion and evolving client needs
Process Innovation: Drive continuous improvement by identifying industry trends, introducing new technologies, and championing process innovations
Risk and Compliance Management: Ensure operations adhere to legal, regulatory, and contractual requirements, while minimizing risks
Executive Collaboration: Partner with the executive team to align strategies, budgets, and resources with company growth plans
Team Leadership: Lead, mentor, and empower managers and department heads, fostering a culture of accountability, performance, and collaboration
Quality and Client Success: Oversee the establishment of high-quality service standards across all offerings, ensuring client satisfaction and retention
Resource Allocation: Optimize allocation of financial, technological, and human resources for maximum efficiency
Change Management: Lead organizational change initiatives to improve operations, drive innovation, and adapt to shifting market conditions
Reporting & Insights: Deliver regular performance updates and strategic recommendations to the executive team and stakeholders
Requirements:
Proven success as an Operations Director, Senior Operations Manager, or similar executive leadership role
Demonstrated ability to lead multi-level teams and build high-performance cultures
Strong business and financial understanding, with a track record of aligning operations to company growth strategies
Skilled in implementing large-scale operational improvements and leading change management initiatives
Exceptional analytical, problem-solving, and strategic decision-making abilities
Excellent interpersonal and communication skills to collaborate with executives, managers, and external stakeholders
Familiarity with advanced operational tools, workflow automation, and analytics platforms
Strong understanding of client needs, market dynamics, and competitive landscapes in e-commerce and Amazon services
Ability to anticipate industry shifts and position operations to maintain a competitive edge
A computer with dual monitor setup is required
Computer with at least 8GB of RAM
Must have at least 25 MBPS internet speed
What we offer:
Permanent work-from-home setup
Unlimited FREE access to MAG School courses and SOP Library
Opportunities for professional development and career advancement