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Operations Director – Grazing. This isn’t your average leadership role and we’re definitely not your average caterer. We’re Grazing, a bold, fast-growing London contract caterer with serious food credentials, brilliant clients and big ambitions. We specialise in delivered-in workplace and event catering, bringing creative food, high standards and seamless service directly to our clients. As we continue to grow, we’re looking for an Operations Director who’s ready to lead from the front, take real ownership and help shape the next stage of our journey. You’ll take the lead across our B&I and event catering operations, ensuring our delivered-in model runs brilliantly day in, day out. You won’t be doing it alone. Our senior operational leaders will report directly to you, and you’ll play a key role in developing those teams, creating clarity, and building a culture where people can perform at their best. We’re looking for a people-first leader with a strong commercial mindset. Someone who understands how to run high-performing hospitality operations, who enjoys being close to the action and who knows how to turn opportunities into results. If you’re hands-on, commercially sharp and passionate about food and hospitality, we’d love to hear from you.
Job Responsibility:
Responsible for driving operational performance, maintaining exceptional food and service standards, building strong client relationships
Lead and develop multi-site B&I and event catering operations, ensuring exceptional food and service standards across all locations
Maintain a strong on-site presence, ensuring teams remain customer focused and responsive to client needs
Hold full P&L accountability across multiple contracts and revenue streams
Monitor performance against KPIs and provide regular operational and financial reports to the senior team
Create a culture of accountability, engagement and continuous improvement
Ensure the highest standards of food safety, health and safety and compliance across all operations
Requirements:
3+ years of senior leadership experience within contract catering, hospitality or food service
Able to take independent ownership of workload and priorities, operating with high levels of accountability and initiative
Strong people leader with the ability to inspire and develop high-performing teams
Entrepreneurial mindset with a track record of driving growth and operational improvements
Commercially astute with experience managing P&L and delivering financial targets
Passion for food, hospitality and delivering exceptional client experiences
What we offer:
Contributory pension scheme
Grow your career with our Career Pathways and MyLearning programmes
Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
Exclusive travel discounts with TUI, Expedia, Booking.com and many more
Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
Up to 44% off cinema tickets to enjoy your favourite blockbuster
Receive cash rewards every time you spend and use them on a wide range of brands
Un-wind with us with free wellness, mindfulness and exercise classes
You can share all discounts and offers with your friends and families