Operations Director

• Drive operational excellence across head office and branch networks, optimizing customer and dealer experience
• Spearhead customer service and dealer management strategies, enhancing satisfaction and loyalty through performance improvements
• Lead end-to-end operations including order fulfillment, inventory, and logistics
• Identify and implement operational improvements, fostering a culture of continuous improvement

• Minimum 8 years of experience in a managerial or leadership position, preferably within the Direct-Selling (MLM) industry
• Proven track record in driving operational and customer service excellence
• Experience dealing with CRM systems and performance analytics
• Strong communicator able to foster collaboration across different teams and functions

Excellent benefits package