Operations Director

Thompson & Terry Recruitment are working with a growing, client-focused financial planning business with a strong reputation for delivering high-quality advice and long-term relationships. As the business enters an ambitious phase of growth, they are now looking to recruit an outstanding Operations Director with real gravitas to join their team based in Hambledon. This is a key role at a pivotal stage in the business. As Operations Director, you will take ownership of how the business runs day to day, bringing clarity, structure and control as the company continues to grow. You will work closely with the Directors to translate business strategy into clear, executable plans, ensuring the business is set up to scale sustainably without losing the standards, culture and client experience it is known for. The successful Operations Director will be a strong relationship builder with excellent organisational skills and the ability to create order from complexity, while working in a really collaborative way. Alongside day-to-day operational responsibilities, you will be responsible for overseeing client servicing teams and delivery standards, improving workflows and processes, ensuring the business has the right capacity and structure to grow, and embedding clear accountability, ownership and performance standards. You will also act as the key escalation point for operational matters and partner with the Directors to deliver business objectives and support growth plans. Thompson & Terry Recruitment's client is a well-established and highly successful financial planning business based in Hambledon. They are a people-focused business with a strong reputation for high-quality advice, long-term relationships and exceptional service. As they continue to grow, they are looking to appoint an Operations Director who can bring structure, confidence and a continuous improvement mindset to the role. They are so proud of their culture, where all their people are driven, committed and collaborative. In return, they offer a strong basic salary and impressive benefits package, which includes an enhanced pension, private medical insurance and a big focus on work/life balance.