Operations Director

• Manage and develop multiple specialized teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders and internal partners associated with the function or affected by its outcome
• work with senior management to develop and execute business plans
• integrate efforts of cross department initiatives with core business objectives
• identify opportunities and strategies for process improvement and risk control development within the Operations management functional area
• provide expertise on managing the most highly complex technical and operational processes with cross-group impact
• lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables
• interpret and develop range of policies and procedures relating to Operational management area
• collaborate with and influence functional team on the operational processes and initiatives
• provide training and guidance to less experienced staff
• manage allocation of people and financial resources for Operations
• develop and guide a culture of talent development to meet business objectives and strategy

• 8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience

• 8+ years of Payments operations experience
• Wires Investigations experience
• experience in leading a major function or large geographic segment of a financial services organization
• ability to lead through transformational change and large initiatives
• ability to interact effectively with all levels of an organization, including at the executive level
• demonstrated ability to hold constructive and productive relationships with peer groups, support partners, and other lines of business
• excellent verbal, written, and interpersonal communication skills

Ability to travel up to 20% of the time