Operations Director Jobs

Elior UK

Location:
United Kingdom

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for an inspiring leader to drive growth and excellence across our catering contracts. In this pivotal role, you’ll shape and deliver a forward-thinking catering strategy in partnership with the Director of Concessions. You’ll lead operational performance, financial growth, and client satisfaction across multiple sites. This is a field based role with national travel. To drive profitable growth in existing contracts in line with budgeted targets and lead on the growth of our contract base. Working in conjunction with the Director of Concessions you will create an overarching catering strategy, linking into the sales, marketing and menu development teams to include the creation and development of new service initiatives and food offers.

Job Responsibility:

Lead the strategic development of the division
Successfully manage all aspects of operational excellence and contract delivery
Drive financial growth, including accurate forecasting and management
Build and proactively maintain external relationships with senior clients to exceed expectations and deliver a value-added service that sustains a competitive industry advantage
Support the sales team with site visits, sales presentations, and ensuring bids are operationally sound with deliverable labour structures and commercial models
Ensure compliance with company policies, industry regulations, and best practices
Implement and monitor performance metrics to enhance operational efficiency and effectiveness
Foster a culture of high performance, continuous improvement, and employee engagement
Manage a high performing GM (and divisional chef where required) team, including forecasting and weekly results review and mitigation planning
Travel to sites across the business area

Requirements:

Extensive experience in contract catering within a multi-site, senior management role
A proven track record of successfully building and maintaining client relationships
Demonstrated experience in leading, inspiring, and motivating a large and diverse team
Strong influencing and decision-making skills
Confidence in financial management, including P&L accountability
Excellent communication, leadership, and strategic planning abilities

What we offer:

Free, tasty meals
Flexible working – including part time roles
generous holiday allowance of 33 days, with the option to buy more
Leave for life’s important moments
paid volunteering days for the causes you care about
career development and learning opportunities for all stages of your career
mental health support and wellbeing perks
pension schemes and life assurance
company car or car allowance
15% Annual Bonus

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Director