Operations Director Job at JLL (Dallas)

Job Description

As Operations Director, Data Centers at JLL, you will provide leadership and expertise in all facets of critical environments management, integrating client service, employee development, financial results, and operational excellence. You’ll interpret, communicate, and establish engineering and critical environments strategies to support our client’s account, ensuring every service aligns with performance standards and is delivered within agreed service levels. Owning operational client relationships, you will serve as the key service liaison, promote knowledge sharing across the corporate network, and oversee field execution using all platform tools.

Job Responsibility

Direct all engineering service management activities, maintaining contract compliance, customer service excellence, and performance benchmarks across the portfolio
Manage and deliver client reporting, ensuring all contractual requirements and KPIs are met
Monitor and achieve compensation targets—including performance incentives—relative to the Corporate Real Estate Performance Plan and contract objectives
Lead the day-to-day performance and development of your team, ensuring delivery of services within JLL and client service levels, processes, and procedures
Continually review and analyze portfolio metrics through client and JLL analytics, ensuring optimization against goal parameters
Measure, track, and report cost savings and value-add contributions to executive leadership
Support strategic planning, interfacing with the Account Director to drive new portfolio and cost-saving opportunities
Develop and nurture collaborative relationships with stakeholders, supporting our inclusive and empowering team culture
Oversee accurate, timely use of client and JLL management tools and support implementation of training and process adherence initiatives

Requirements

Minimum 5 years’ operational experience, leading teams within data center environments
Demonstrated management and leadership skills, with a strong record in both people and client relationship management
Strong oral, written, negotiation, and analytical skills, with effective communication across functions and geographies
Ability to think strategically and develop actionable alternatives to drive operational improvements
Strong analytical capacity for evaluating complex situations and implementing solutions
Proven organization and resource management skills to maximize productivity
Demonstrated judgment, crisis management, and problem-solving abilities
Proficiency with critical systems, such as UPS, generators, ATS, power distribution, life safety, and building management systems
Extensive commercial facility knowledge, including electrical, mechanical, and plumbing, with a strong critical environment background

Nice to have

Technical proficiency in computerized maintenance management systems (CMMS), Microsoft Office Suite, PowerPoint, Visio, and Outlook
Experience in the development and oversight of critical infrastructure projects, from planning through commissioning and close-out
Ability to lead communications during high-stakes emergencies, including root cause analysis and action planning
Experience in succession planning, team onboarding/offboarding, and employee development programs
Track record of delivering excellent internal and external customer service
Prior experience in supplier and contract management within data center or critical environment settings
Commitment to fostering a culture of inclusivity, wellbeing, and team empowerment
Familiarity with compliance requirements at local, state, and national levels, alongside specific client standards
Advanced capability to use reporting tools such as SharePoint, Tracker, E1, Corrigo, or Clarify

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

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Operations Director

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