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Wells Fargo is seeking an Operations Director as part of the Account and Data Management team responsible for teams that support client onboarding, account setup, and ongoing account maintenance activities. This role manages multiple people leaders and teams delivering critical front‑line operational services, while ensuring strong risk management, regulatory compliance, and continuous improvement through process simplification and automation. The role partners closely with Product, Technology, Compliance, Risk, and Business stakeholders to modernize account opening and maintenance processes, reduce manual work, improve straight‑through processing, and enhance the client and advisor experience.
Job Responsibility:
Supervise experienced managers and other specialized teams of managers globally
Deliver moderate to high complexity organization level initiatives for cross functional stakeholders
Identify strategies for process improvement and risk control development within security operations
Lead security operations team by making strategic decisions to resolve complex issues and meet higher risk deliverables
Develop range of policies and procedures for functions with moderate to higher complexity
Collaborate and influence all levels of professionals including managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Securities Operations
Develop and guide a culture of talent development to meet business objectives and strategy
Requirements:
10+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management or leadership experience
10+ years of Client Onboarding / Account Maintenance experience
3+ years of Data Management experience
Demonstrated ability to leverage AI tools and data analytics to streamline reporting, identify trends, and drive process improvements, including experience automating workflows or enhancing operational efficiency through technology
Strong understanding of risk management and control frameworks, with experience reviewing processes for accuracy and compliance, identifying control gaps, and implementing improvements to mitigate operational and regulatory risk
Intermediate Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills
Nice to have:
10+ years of Client Onboarding / Account Maintenance experience
3+ years of Data Management experience
Demonstrated ability to leverage AI tools and data analytics to streamline reporting, identify trends, and drive process improvements, including experience automating workflows or enhancing operational efficiency through technology
Strong understanding of risk management and control frameworks, with experience reviewing processes for accuracy and compliance, identifying control gaps, and implementing improvements to mitigate operational and regulatory risk
Intermediate Microsoft Office skills
Excellent verbal, written, and interpersonal communication skills