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Operations Director – Healthcare Hybrid Are you a proven operations leader with a track record of driving retention, growth, and excellence across complex healthcare contracts? This is a high-impact role for a commercially astute and people-focused Operations Director ready to shape the future of service delivery in one of the UK’s most vital sectors. About the Role You’ll take full ownership of a portfolio of healthcare contracts, ensuring every site delivers exceptional patient and client experiences while achieving commercial and operational success. Your focus will be on retention, performance, and growth—building trusted client partnerships, developing high-performing teams, and ensuring sustainable, compliant, and profitable operations across your region. This role demands a balance of strategic oversight and operational visibility—you’ll lead remotely but stay closely connected to frontline teams and clients, ensuring the highest standards of care, safety, and service.
Job Responsibility
Strengthen long-term client partnerships through exceptional service delivery and retention strategies
Drive operational excellence and continuous improvement across all contracts
Act as the key strategic interface for clients, ensuring alignment with clinical, commercial, and compliance priorities
Inspire, develop, and empower multi-site teams to deliver outstanding results
Build a culture of accountability, wellbeing, and inclusion
Lead through change with clarity, confidence, and empathy
Own full P&L responsibility across multiple contracts
Drive margin improvement, cost efficiency, and sustainable growth
Use data, insight, and performance metrics to shape strategy and decision-making
Champion safety, compliance, and patient experience as non-negotiables
Embed innovation and technology to enhance service delivery and reporting
Ensure full regulatory and contractual compliance at all times
Requirements
Proven success managing multi-site, multi-stakeholder operations—ideally within healthcare, facilities, or complex service environments
demonstrable track record in contract retention, performance improvement, and client satisfaction
strong commercial acumen with the ability to interpret data and deliver results
inspirational leadership style—strategic, people-first, and performance-driven
exceptional communication, negotiation, and relationship-building skills
What we offer
Competitive package with performance-linked benefits