Operations Director for US Home Lending, Wells Fargo

Wells Fargo

Location:
Philippines, Taguig City

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking an Operations Director for US Home Lending Operations. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

Job Responsibility:

Manage and develop multiple specialized teams of less experienced managers and professional individual contributors with focus on delivering highly complex tasks and risk services for cross functional stakeholders, internal partners associated with the function or affected by its outcome
Work with senior management to develop and execute business plans
Integrate efforts of cross department initiatives with core business objectives
Identify opportunities and strategies for process improvement and risk control development within the Operations management functional area
Provide expertise on managing the most highly complex technical and operational processes with cross-group impact
Lead Operations management team by making strategic decisions to resolve highly complex issues to meet higher risk deliverables
Interpret and develop range of policies and procedures relating to Operational management area
Collaborate with and influence functional team on the operational processes and initiatives
Provide training and guidance to less experienced staff
Manage allocation of people and financial resources for Operations
Develop and guide a culture of talent development to meet business objectives and strategy

Requirements:

8+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management or leadership experience
Candidate must be a graduate of a bachelor’s degree or higher (MBA is an advantage)
Candidate must have 8+ years of lending experience with years of managing US residential mortgage -credit underwriting, processing, closing functions at scale
Candidate must have 4+ years of management experience in an executive function / position
Must have an in-depth understanding of Home Lending processes - Mortgage production: origination, applications, processing, underwriting, closing, funding
Candidate having underwriter credit authority in the past is preferred
NMLS Safe Act Mortgage Loan Originator (MLO) License
Candidate must be willing to work within US hours at Taguig City

Nice to have:

Senior-level experience or exposure to global Change Management, Program Management, or Solutioning is preferred to support and advance our operational strategy
Exceptional communication, planning, and organizational skills are essential to thrive in a fast-paced, dynamic environment
Outstanding verbal, written, and interpersonal communication abilities are required to develop and elevate talent across the location
Proven experience in building and scaling high-performing teams, designing workflows, and optimizing operational models
Ability to champion excellence in Customer Experience, Controls, and Profitability, with a focus on delivering measurable impact

Additional Information:

Job Posted:
July 29, 2025

Expiration:
August 30, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Director for US Home Lending