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About the Role Operations Director – Facilities Management Imediate Start - competitive salary Are you a people-first leader with a passion for building high-performing teams and delivering exceptional client service? We’re seeking an outstanding Operations Director to lead our facilities management operations, driving performance while inspiring the people behind it. In this strategic leadership role, you’ll oversee a portfolio of multi-site contracts, developing talent, strengthening client partnerships, and ensuring sustainable business growth. Your leadership will create a culture of operational excellence where teams thrive, standards are exceeded, and long-term relationships flourish.
Job Responsibility:
Inspire and Lead Teams: Build and develop high-performing FM teams across multiple service lines, creating a culture of accountability, collaboration, and excellence
Drive Growth: Strengthen client partnerships, ensuring retention and identifying opportunities for innovation and service expansion
Operational Excellence: Champion compliance, quality, and consistency across all FM services, including hard and soft facilities management
Financial Leadership: Oversee budgets, performance metrics, and reporting to achieve financial and contractual targets
Foster Innovation: Lead continuous improvement initiatives, driving efficiency, sustainability, and service innovation
Requirements:
3+ years’ experience at director level within facilities management, property services, or multi-site operations
A proven track record of leading and developing teams in a multi-contract environment
Strong experience in managing and growing client relationships with a focus on service excellence
A collaborative and inclusive leadership style with an emphasis on coaching and development
Commercial acumen with practical knowledge of contract management and P&L responsibility
A strong understanding of health & safety, statutory compliance, and sustainability in FM operations