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Strada Logo Strada · IT - Administration

Operations Delivery Manager-Retiree Health Solutions

United States of America, Illinois Employment contract 85000.00 - 95000.00 USD / Year · Job Posted June 03, 2026
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Job Description

The Delivery Manager oversees enterprise delivery operations, ensuring performance meets or exceeds contractual standards and operational metrics in Retiree Health Solutions. They are responsible for delivering timely, high-quality work to plan sponsors and participants in Medicare.

Job Responsibility

  • Overseeing project planning, scheduling, capacity management, work delegation, and progress tracking to ensure deliverables are met timely and accurately
  • Identifying and pursuing process improvements that will lead to year-over-year efficiencies within the operational workload
  • Acting as the escalated point of contact for clients, carriers, third parties, and internal support teams involved in ongoing operations
  • Managing written and verbal communications, leading meetings, and facilitating discussions both internally and externally
  • Adapting effectively to changing environments and priorities while communicating proficiently with internal teams, clients, carriers, and third parties in a virtual setting
  • Serving as backup to Operations Director and solo operations representation on cross-functional calls and projects
  • Delivering coaching, development, and overall people management for their aligned team
  • Maximizing team efficiency by utilizing resources effectively, while providing coaching and training to address performance gaps and enhance skills

Requirements

  • Have working knowledge of relevant Medicare and benefits laws, regulations, and their impact on associated processes
  • Be proficient in time management, meeting deadlines, people management, Medicare and benefits regulations, critical thinking, and root cause analysis
  • Be skilled in prioritizing tasks and meeting deadlines
  • Display effective communication with clarity and detail through written, verbal, and presentation skills
  • Demonstrate ability to leverage problem solving/critical thinking skills
  • Have ability to ensure accuracy of work and adherence to data security best practices
  • Demonstrate an understanding of the complete business models, their processes, and the respective process owners around Retiree Health Solutions and associated process owners
  • Be proficient in Microsoft Office tools, including Excel, Outlook, PowerPoint, Teams, and Word

What we offer

  • Health coverage options
  • Wellbeing and support programs
  • Retirement
  • Vacation and sick leave
  • Maternity, paternity & adoption leave
  • Continuing education and training
  • Voluntary benefit options
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