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Operations & Customer Services Administrator

firstintuition.co.uk Logo

First Intuition

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Location:
United Kingdom , Manchester

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Category:
Office Administration

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Contract Type:
Employment contract

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Salary:

26230.00 GBP / Year
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Job Description:

This role will be focused on providing high-quality service to our clients and students who primarily study at the Northwest centres. This is a busy role and will involve flexibility and the ability to prioritise tasks to deliver operational support for staff within the Northwest centres and wider community.

Job Responsibility:

  • Serve as the main contact for student enquiries, offering guidance on course administration
  • Maintain accurate student records, including bookings, exam results, payments, and materials
  • Provide proactive support such as exam reminders and tutor coordination
  • Act as the first point of contact for employer enquiries and provide administrative support
  • Coordinate with regional centres to support national clients
  • Maintain records for sponsored students and assist with reporting and study pathway updates
  • Support Account Managers with data collection, invoicing, and feedback handling
  • Assist in planning and marketing to support growth
  • Produce reports and gather feedback from students and clients
  • Maintain marketing materials like brochures, website content, and email templates
  • Support course setup in CRM, room bookings, and material preparation
  • Help with enrolment, student queries, and access issues
  • Maintain shared spaces and assist with course delivery logistics
  • Manage emails, calls, appointments, and follow-ups
  • Maintain admin systems and order course materials
  • Support exam delivery and invigilation
  • Provide lone working cover and assist with other tasks as needed

Requirements:

  • Experience of administrative/customer service within an office environment
  • Effective communicator with excellent interpersonal skills
  • Confident and professional in dealing with clients and colleagues
  • Strong organisational, problem solving and time management skills

Nice to have:

  • Experience of invigilating computer-based exams
  • Experience of apprenticeship standards and programmes
  • Experience of the accountancy and finance sector
What we offer:
  • 25 days annual leave (based on fulltime hours) PLUS bank holidays
  • 3 FI Days per year
  • Hybrid working available, equipment provided for homeworking
  • Flexible-working positive employer with a range of family-friendly policies
  • Employee Assistance Programme: 24-hour confidential access to counselling and support services
  • Competitive Pension
  • Private Medical Insurance
  • Training and development opportunities
  • Long term career prospects in a growing company
  • Employee perks including a range of discounts to suit your lifestyle

Additional Information:

Job Posted:
March 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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