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Operations & Customer Service Officer

cencora.com Logo

Cencora

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Location:
Malaysia , Kuala Lumpur

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Category:
Logistics

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Manage day‑to‑day operations for time‑critical and specialty air courier import and export shipments
  • Arrange, coordinate, and monitor flight bookings, air waybills (AWB), and end‑to‑end courier movement
  • Coordinate with airlines, ground handlers, and last‑mile delivery teams to ensure seamless transit
  • Handle full customs clearance procedures and documentation, including requirements from Customs, MOH (Ministry of Health), MAQIS, and DVS for regulated and controlled shipments
  • Ensure all documentation (AWB, CI, PL, permits, etc.) is accurate, compliant, and aligned with air‑cargo, regulatory, and courier standards
  • Provide real‑time shipment status updates to clients, including flight schedules, delays, and exceptions
  • Support the Customer Service team by providing accurate operational information, resolving shipment issues, and assisting with client inquiries
  • Work closely with Customer Service to address service exceptions, complaints, and special handling requests
  • Meet strict operational cut‑off times, service level agreements (SLAs), and courier itinerary schedules
  • Communicate effectively with clients, airline partners, freight forwarders, and courier network providers
  • Support team members to ensure smooth and efficient daily courier operations
  • Oversee basic warehousing functions, including receiving, sorting, storing, and dispatching shipments
  • Monitor packaging processes, ensuring shipments are packed according to handling requirements (temperature‑controlled, fragile, high‑value, DG where applicable)
  • Manage packaging materials and operational supplies, ensuring optimal stock levels and timely replenishment
  • Track, monitor, and report operational KPIs such as delivery performance, clearance lead time, flight cut‑off compliance, exception management, and customer service support metrics
  • Perform any additional operational duties as required

Requirements:

  • Strong analytical skills with excellent attention to detail
  • Ability to work independently and collaboratively in a fast‑paced, time‑sensitive environment
  • Good communication skills, both written and verbal
  • Proficient in Microsoft Windows and Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
  • Familiar with Transport Management Systems (TMS) or other logistics/operational systems
  • able to learn and adapt to new digital tools quickly
  • Excellent interpersonal skills when dealing with clients, partners, and internal teams
  • Ability to multitask and adapt quickly to urgent shipment demands and shifting priorities
  • Experience in air freight, courier operations, logistics, customer service, or warehousing is an added advantage

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
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