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Cencora Logo Cencora · Logistics

Operations & Customer Service Executive

Poland, Warsaw · Job Posted February 20, 2026
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Job Description

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. The purpose of this role is to ensure efficient and accurate order management, plan and execute shipments, and oversee customs procedures (import/export). World Courier offers specialized healthcare logistics solutions designed to meet the unique needs of pharmaceutical companies globally. Our expertise in navigating complex regulations, ensuring timely deliveries, and maintaining temperature-controlled environments makes us a trusted partner in critical healthcare product transportation. Our full range of medical logistics solutions keep your momentum going. At World Courier, we provide comprehensive healthcare logistics services that encompass various aspects of medical supply chain management. From clinical trials to commercial supply chains, our solutions are tailored to ensure efficiency, compliance, and reliability.

Job Responsibility

  • Collaborate with colleagues around the world in order to deliver the best possible customer service experience
  • Work equally for the shipments of other offices as for your own. All our shipments were ordered from a World Courier customer
  • Identify & assess customers needs to achieve satisfaction, delivering tailored solutions and a personal touch
  • Take care of any customer complaint to ensure their positive and efficient resolution, always looking for the best solution
  • Generate sales leads and collaborate with sales on the development of potential and existing accounts
  • Use our information- and decision making tools to leverage the best solutions, like The HUB, SharePoint, Combinado, JetStream, SAP, etc.
  • Calculate transit-times, select routings by deciding on a single or a combination of transportation-types
  • Raise jobs in our Transport Management System (TMS) and update continuously to adapt to changing requirements
  • Dispatch drivers (pickup / delivery / recovery / tendering) for shipments
  • Check collected shipments in the office and prepare them for transport according to World Courier procedures
  • Book and pre-advise shipments, monitor shipments during the transport and react flexibly to any deviation from the plan
  • Continuously check the notes in TMS and handle pre-advised shipments
  • Edit and maintain jobs in TMS
  • Check the planned departure or arrival times of flights (“Post Flight Check”)
  • Ensure continuous and close contact with clients on relevant updates
  • Use and maintain all available technical tools (TMS, Omni, Sales Force, Flight Monitor, Jetstream)
  • Maintain clinical trials using Omni (study management)
  • Support the management of the store-room (packaging, supplies, cooling-media, etc.)
  • Builds and maintains relationships to contractors / transporters (airlines, handling agents, the Rail, customs, government agencies, veterinarians, suppliers, etc)

Requirements

  • Advanced skills in Microsoft Office (Excel, Word and PowerPoint)
  • Polish language - Native/Advanced level - is mandatory
  • English language - Advanced level - is mandatory
  • Willingness to work on-site
  • Availability to work in shifts from Monday to Friday: Morning shift: 07:00–15:00 - Afternoon shift: 11:00–19:00
  • Basic knowledge of distribution and logistics concepts
  • At least a secondary school leaving certificate
  • Desirable further trainings in customs, dangerous goods or similar topics
  • Minimum 1-2 years relevant experience in a customer service or logistics environment
  • Strong communication skills, verbally & written, telephone skills
  • Be able to work accurately & efficiently and meet tight deadlines
  • Prioritizes and manages multiple responsibilities at once
  • Strong interpersonal skills, positive attitude & self-motivated
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