Operations Customer Expert Job at Atlean World (Porto)

Operations Customer Expert

Location

Portugal , Porto

Salary:

Not provided

JUJUR

Expiration Date

Until further notice

Requirements

Native/fluent in Polish (C1), both verbal and written
Fluent in English (minimum B2 level)
Excellent communication skills, with the ability to listen attentively and respond thoughtfully to customer inquiries
Strong problem-solving abilities to address customer concerns efficiently and provide appropriate solutions
Experience in customer service, particularly in handling technical or product-related inquiries, is preferred but not required
Ability to remain calm and composed during high-pressure situations, such as emergencies or difficult customer interactions
Proficiency in using email, phone systems, and other customer service tools
experience with CRM software is a plus
Strong organizational skills to manage multiple customer requests and document conversations accurately

Job Responsibility

Assist customers via phone, email, and chat with inquiries related to products
Provide in-depth information about the company's products and services, helping customers make well-informed decisions based on their unique needs
Address customer concerns with empathy and professionalism, striving for satisfaction and building trust in each interaction
Accurately document all customer interactions and inquiries using the SAP CRM system for proper tracking and follow-up
Identify and escalate complex or unresolved issues to higher-level support or management to ensure quick resolution
Collaborate with internal teams to deliver efficient and effective solutions to customer issues
Perform regular customer service tasks, including updating and maintaining the customer database
Reach out to customers post-interaction to evaluate satisfaction and identify opportunities for improvement
Manage customer complaints and oversee the returns process, ensuring compliance with company policies

What we offer

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach career potential
Fully paid training on the company and products
Opportunity to work in a supportive environment focused on growth and skill development
Relocation support

Fulltime

Operations Expert

Our jobs aren't just about giving guests a smooth check-in and check-out. Instea...

Location

India , Jaipur

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Follow all company and safety and security policies and procedures
report maintenance needs, accidents, injuries, and unsafe work conditions to manager
complete safety training and certifications
ensure uniform and personal appearance are clean and professional
maintain confidentiality of proprietary information
protect company assets
welcome and acknowledge all guests according to company standards
speak with others using clear and professional language
develop and maintain positive working relationships with others
support team to reach common goals

Job Responsibility

Take the initiative to deliver a wide range of services across all front-of-house activities that guide guests through their entire stay
take ownership of the guest experience in the main areas of the hotel with a 'guest first' mindset
move about their space across front desk, food & beverage, housekeeping and do what needs to be done
process operational needs
address guest requests
complete reports
deliver quality meals
share the highlights of the local area
make transactions feel like part of the experience

Fulltime

Customs Operations Expert

Customs operations and compliance according to European and local customs and ta...

Location

Netherlands , Rotterdam

Salary:

Not provided

Unilever

Expiration Date

Until further notice

Requirements

Excellent knowledge and expertise in customs procedures (import, export, declaration, bonded warehouses etc.) and customs systems/portals
Experience in customs classification and origin determination
Knowledge of international free trade agreements
Knowledge of local and international customs & global trade law
MS office (Excel, Power Point)
Min. 5 years working on customs affairs, indirect tax, export and import operations in international organization
Background in supply chain, supply management, logistics, planning or procurement
Fluent English and Dutch, French will be an asset
Knowledge of SAP GTS will be an advantage
Excellent communication skills and cross-cultural awareness

Job Responsibility

Representing Unilever before and towards the customs authorities
First point of contact for customs authorities for all customs matters
Assuring customs compliance in export and import operations, incl. trade agreement / origin compliance
Checking customs declarations from compliance perspective (audit proof)
Applying for and maintaining customs (EU cross border) customs authorizations and licenses for Unilever European BV
Supervising and managing Unilever Europe BV's AEO compliance status and audits
Managing customs authorizations (IPR, Approved Exporter License and others)
Managing for customs audits for Unilever
Monitoring changes in European and local customs legislation and regulations
Prepare and file (administrative) appeals and / or (customs value related) reports to customs & tax authorities

Fulltime

Customer Operations Accounts Receivable Specialist

Location

United States , Chandler

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Bachelor's or Master's degree in Finance, Accounting, Business Economics, or a related field
At least two years of collections experience within a publicly traded company
Strong understanding of internal control frameworks as well as relevant laws and regulations
Experience working with ERP systems (such as SAP), Microsoft Office, and emerging IT solutions including S/4HANA and RPA
Effectively prioritizes and manages a high volume of customer invoices, averaging 1,000 per week
Possesses excellent verbal and written communication skills in English
Proactive, customer-centric, and resilient under pressure
Values diversity and team development, with the ability to bridge cultural and disciplinary differences
Dedicated to continuous improvement and consistently strives to exceed expectations

Job Responsibility

Prepare, review and issue customer invoices in an accurate and timely manner in accordance with contractual terms, company policies and tax requirements
Monitor invoice delivery, ensuring customers receive invoices through the correct channels (email, customer portals, EDI, etc.)
Collaborate with internal teams to resolve billing discrepancies, pricing issues, or missing documentation
Due to the high volume of US01 customer invoices, this role will be expected to do routine check-in’s with CO management to align on focus areas, goals and key issues
Support process improvements to enhance billing accuracy, reduce errors and streamline the invoicing workflow
Produce regular reporting, including AR aging, cash forecast inputs, customer performance and invoice status tracking
Support month-end and quarter-end close, including reconciliation of AR accounts, review of unapplied cash and verification of billing completeness
Execute and deliver customer invoicing as needed, ensuring accuracy and timeliness
Ensure first-time-right execution and strict compliance with ASML’s internal policies, U.S. GAAP, and both local and global regulations
Promote process standardization and automation by utilizing tools such as SAP S/4HANA, Robotic Process Automation (RPA), portals, and macros to improve efficiency

Fulltime

Customer Operations Executive

As a Customer Operations Executive, you'll play a key role in supporting custome...

Location

United Kingdom , London

Salary:

14.85 GBP / Hour

Office Angels

Expiration Date

Until further notice

Requirements

Experience in a customer support role
Familiarity with CRM systems (e.g., Zendesk, Freshdesk, Intercom)
Experience handling technical queries related to products
A proven track record of meeting support-related KPIs
Strong written and verbal communication skills in English

Job Responsibility

Resolve inbound customer queries via phone with timely and effective solutions
Proactively reach out to customers to support them in overcoming any hurdles
Become a product expert, mastering the installation process and understanding various customer situations
Handle escalations and sensitive customer interactions with care and professionalism
Collaborate with the Technical Support team, escalating cases, as necessary
Meet individual KPIs for productivity and quality while contributing to team goals
Adhere to established team processes and suggest improvements when you spot them
Create and maintain internal knowledge resources to boost team efficiency
Stay curious about our products, the EV industry, and the role of AI in customer support
Foster a positive team culture, especially during high-demand periods

Fulltime

Sanctions & AML Senior Analyst Operations Expert for Digital Assets

Sanctions & AML Senior Analyst Operations Expert for Digital Assets, the purpose...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Sanctions
risk management
compliance – banking ops or fin tech industries

Job Responsibility

Analyzing on-chain and off-chain data using specialized blockchain analytics tools to identify suspicious transactions and Travel Rule packages
Analyzing non-digital transactions in securities and cash transfers for their compliance with relevant sanctions regimes
Investigating and dispositioning alerts generated by digital asset, non-digital securities, and cash transactions
Screening customer wallet addresses against applicable sanctions, internal, and other relevant watchlists
Screening non-digital securities holdings of Citi’s clients against applicable sanctions
Conducting and documenting enhanced due diligence on digital asset, non-digital securities, and cash transactions
Preparing comprehensive case files with clear justifications for escalation to the second line of defense or for potential regulatory reporting
Executing control actions, such as blocking transactions, in response to confirmed matches with sanctioned parties or prohibited activities
Identifying and assessing emerging AML, fraud and sanctions evasion typologies and risks specific to the digital and non-digital assets ecosystem
Contributing to the development, testing, and tuning of blockchain, securities on-exchange, and OTC transactions monitoring rules to enhance detection accuracy and reduce false positives

Fulltime

Sanctions & AML Operations Expert for Digital Assets - AVP

Sanctions & AML Operations Expert for Digital Assets - AVP , the purpose of this...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Sanctions, risk management, compliance – banking ops or fin tech industries

Job Responsibility

Analyzing on-chain and off-chain data using specialized blockchain analytics tools to identify suspicious transactions and Travel Rule packages
Analyzing non-digital transactions in securities and cash transfers for their compliance with relevant sanctions regimes
Investigating and dispositioning alerts generated by digital asset, non-digital securities, and cash transactions
Screening customer wallet addresses against applicable sanctions, internal, and other relevant watchlists
Screening non-digital securities holdings of Citi’s clients against applicable sanctions
Conducting and documenting enhanced due diligence on digital asset, non-digital securities, and cash transactions
Preparing comprehensive case files with clear justifications for escalation
Executing control actions
Identifying and assessing emerging AML, fraud and sanctions evasion typologies
Contributing to the development, testing, and tuning of blockchain, securities on-exchange, and OTC transactions monitoring rules

Fulltime

Staff Customer Operations Analyst

The Staff Customer Operations Analyst is a key member of the Customer Operations...

Location

United States , Secaucus

Salary:

87375.00 - 128150.00 USD / Year

Sanmina

Expiration Date

Until further notice

Requirements

Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or another quantitative field, with 5 years of experience
Alternatively, Master’s degree with 3 years of experience accepted
5+ years of experience in a similar role, preferably working in high volume electronics manufacturing environment
Advanced PC skills and expert in Microsoft Office, particularly Excel
Excellent communication, written, and presentation skills
Working knowledge of Tableau/ PowerBI for data visualization and presentation
Working knowledge of financial and accounting principles
Strong analytical and problem solving ability
Highly detailed planning and organization ability, multitask, set own priorities and adapt to a changing environment
Ability to present complex information to senior leadership and obtain alignment

Job Responsibility

Envision and execute the strategic direction set by senior management in all areas of inventory and operations
Collaborate with procurement, logistics, and production teams on demand and supply activities to ensure adequate inventory levels
Accountable for supply and demand activities for multiple components
Leverage ERP systems (SAP preferred) and data to influence decisions
Coordinate with procurement managers to drive improvements and ensure continuity of supply
Analyze business patterns and changes to formulate potential recommendations
Collaborate with key internal and external stakeholders to support customer allocations and priorities
Identify/recognize problems from various perspectives to understand implications and propose solutions
Collaborate with other departments such as quality, engineering, and manufacturing to solve complex problems
Plan and track all inventory to mitigate aging, and drive resolution on excess

What we offer

Performance-based annual bonus eligibility
401(k) retirement savings plan
Tuition reimbursement for eligible education programs
Comprehensive medical, dental, and vision coverage with access to leading providers
Mental health resources and employee wellness support programs
Company-paid life and disability insurance
Paid time off (PTO) and company-paid holidays
Parental leave and family care support programs
Structured training programs and on-the-job learning opportunities
Matching gifts and volunteer programs to support causes you care about

Fulltime

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Operations Customer Expert

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