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Operations Coordinator

United Kingdom, Letchworth Garden City 23302.12 GBP / Year · Job Posted April 20, 2026
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Job Description

This role sits at the heart of our Out of Hours team. As an Operations Coordinator, you’ll help keep things moving day to day coordinating couriers, supporting the control team, and making sure collections and deliveries meet customer SLAs.

Job Responsibility

  • Coordinating designated couriers to meet customer SLAs
  • Supporting drivers and resolving day-to-day queries
  • Working closely with colleagues across operations and control
  • Keeping systems updated accurately (e.g. CityTrak / X-Despatch)
  • Adapting plans and priorities as the day changes

Requirements

  • Experience in a busy operational or customer service environment
  • Confident communicator who can juggle multiple tasks
  • Organised, accurate and comfortable using systems
  • Basic Microsoft Office skills
  • All successful candidates will be required to complete a DBS check

Nice to have

Experience in logistics or courier operations

What we offer

  • 25 days’ annual leave plus bank holidays, and a day off for your birthday
  • Enhanced maternity and paternity leave
  • Free access to mental health support, including 1:1 therapy
  • Healthcare and wellbeing benefits
  • Extra family-friendly days for key life moments, plus death in service cover

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