Operations coordinator

• Primary point of contact for customers with regards to receipt of Purchase Orders, and any related follow ups to ensure on-time deliveries in full. Is responsible for strategic accounts that require additional operational focus/attention
• Act as a liaison between the Sales team, suppliers, and customers
• Administrative support: Responsible for all order entry in SAP
• Responsible for sending SO’s and PO’s
• Responsible for New item master data creation submissions
• Responsible for issuing and sending Credit and Debit notes
• Keep internal records updated
• Operational support: Oversee the entire process from the time a sale is made, until final delivery
• Monitor customer shipments via reports, and external platforms
• Send customer schedules and regular updates
• Coordinate with internal departments, service providers, and suppliers to ensure on-time deliveries in full
• Troubleshoot all customer questions, concerns or complaints, and involve necessary parties
• Build and maintain business relationship with customers by providing prompt and accurate service so as to promote customer loyalty

• Bachelors degree in Business, Administration, Logistics or related field
• Good interpersonal skills
• Great written communication style
• Ability to multitask
• Ability to work alone and in a team
• Have good sense of judgment
• Organized
• Solution oriented
• Work well under pressure
• Ability to meet deadlines
• SAP knowledge is a plus
• English spoken and written with Spanish or Portuguese as a requirement

SAP knowledge

• Hours: 8 AM to 5 PM Monday to Thursday (Friday Summer finish at 1 PM) (Friday winter finish at 3 PM)
• Full Health/Dental benefits paid for 100% by employer after the probationary period
• Competitive Salary
• Bonus plan (Individual performance / Company)
• Brand new beautiful head office
• Free onsite parking
• Subsidize gym membership
• Weekly fresh fruit program in office
• Outdoor patio for lunches and events
• 2 weeks’ vacation
• Opportunities for internal advancement
• Annual company outings fully paid by the company
• Work for a team-oriented, creative, and innovative company
• Regular internal social events and celebrations
• Leader within their industry with consistent growth
• Hybrid work from home arrangements