Operations Coordinator, Office Angels

Office Angels

Location:
United Kingdom, Crawley

Category:
Office Administration

Contract Type:
Employment contract

Salary:

28000.00 - 30000.00 GBP / Month

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Job Description:

As our Operations Coordinator, you will be the backbone of our operations team, ensuring that everything runs like clockwork. This role includes a variety of responsibilities from daily logistical operations to customer service and compliance, and it offers opportunities for professional growth and career advancement.

Job Responsibility:

Manage day-to-day logistics, ensuring smooth operations from enquiry to completion
process orders including skip exchanges, hazardous waste removals, compactor empties, and wheelie bin rollouts for commercial clients
address and resolve issues such as missed waste collections and complex client requests
keep CRM system updated with customer contact details and task statuses
track jobs and queries through to resolution, coordinating with suppliers and keeping clients informed
serve as the first point of contact for customer sales/service queries via service inbox and phone calls
proactively follow up with customers to ensure satisfaction with job completion and overall service performance
liaise with customers and suppliers via email and phone, resolving queries quickly and accurately
work with the Commercial Operations Manager to find solutions to customer problems and present proposals and quotes
build and maintain strong relationships with customers and suppliers through ongoing interaction
ensure compliance with HR and Health & Safety regulations, promoting a safe, fair, and legally compliant workplace

Requirements:

Proven experience in operations or project coordination, preferably in the utilities sector
exceptional organisational skills and the ability to manage multiple tasks simultaneously
strong communication skills, both verbal and written, to engage with team members and stakeholders
a keen eye for detail and a commitment to delivering high-quality work
proficiency in Microsoft Office Suite and experience with project management tools
a positive attitude and a willingness to take on challenges

What we offer:

Competitive salary and benefits package
opportunities for professional development and career advancement
a vibrant workplace culture that encourages collaboration and innovation
regular team events and social activities to foster camaraderie

Additional Information:

Job Posted:
May 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Operations Coordinator