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Our Operations team is the backbone of Valerie Health's healthcare platform, ensuring seamless data flow between our technology and partner medical practices. As an Operations Coordinator, you’ll be part of our core frontline team responsible for verifying, processing, and routing clinical documents that impact real patients and real care. You’ll play a critical role in delivering timely, accurate, and high-quality work that helps medical practices run more efficiently, and ensures patients get the care they need. We’re looking for individuals who take pride in doing great work and want to grow within a fast-moving, mission-driven team. This role offers clear advancement opportunities as you deepen proficiency in our workflows that drive the company’s growth and operational effectiveness.
Job Responsibility:
Support Provider Practices: Process and verify patient and referral data with a high degree of accuracy and urgency using internal and our partners’ tools
Maintain Operational Quality: Follow standard operating procedures while also surfacing bugs or patterns that impact quality or speed
Ensure Timely Turnaround: Meet internal SLAs for task completion to ensure partner practices and patients aren’t left waiting
Collaborate Across Teams: Provide feedback to Engineering and Product teams to improve tooling and automation
Continuously Improve: Participate in training and calibration to ensure ongoing quality and performance
Requirements:
A high school diploma or equivalent required
associate’s or bachelor’s degree preferred
0-1+ years of experience in administrative support, medical data entry, customer service, or operations in a process-driven environment
Familiarity with EHRs or healthcare workflows is a plus
Detail-Oriented
Dependable & Consistent
Operationally Minded
Mission-Driven
Team-Oriented
Nice to have:
Familiarity with EHRs or healthcare workflows
What we offer:
(Almost) fully covered medical, dental, vision, and 401(k)
Equity: Ownership in a high-growth, AI-native startup