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Operations Coordinator

United Kingdom, London 35000.00 - 40000.00 GBP / Year · Job Posted August 04, 2025
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Job Description

Join Our Beauty brand client as an Operations Coordinator/Manager! *Advertised by the West End Branch. Are you ready to take your career to the next level with one of the fastest-growing beauty companies in the UK? We are on the lookout for a passionate and experienced Operations Coordinator to step up in to a Manager role to drive operational excellence across our direct-to-consumer (D2C) and business-to-business (B2B) channels in the beauty sector!

Job Responsibility

  • Lead Operational Excellence: Oversee and optimise end-to-end operations of order fulfilment and logistics for both D2C and B2B channels
  • Warehouse Management: Lead and manage the external warehouse team, fostering a collaborative and high-performance culture
  • Process Improvement: Drive initiatives to enhance efficiency, reduce costs, and elevate customer satisfaction across all touchpoints
  • Collaborative Forecasting: Work closely with the Supply Chain Manager to deliver accurate sales forecasts and meet customer demand
  • KPI Ownership: Maintain and report on KPIs for warehouse performance to senior leadership monthly
  • Compliance: Ensure adherence to UK regulations, health and safety standards, and company policies
  • Cross-Functional Collaboration: Partner with sales, marketing, and product teams to support exciting new product launches and promotional campaigns
  • B2B Account Management: Oversee account operations, manage order milestones, and coordinate effectively with supply chain and distributors
  • Customer Experience Advocate: D2C customer experience by ensuring efficient order processing and high-quality service
  • Data-Driven Decisions: Utilise data analytics to identify trends, forecast demand, and inform strategic decision-making
  • Budget Management: Manage logistics budget and review fulfilment and warehouse invoices for approval

Requirements

  • Degree in Supply Chain Management, Business, or a related field preferred
  • 3-5 years of experience in Beauty/FMCG supply chain and logistics roles, both D2C and B2B
  • Strong commercial acumen, with experience in managing budgets, KPIs, and cost control
  • Proficiency in managing Shopify and advanced Excel skills
  • Excellent communication and interpersonal skills for effective collaboration
  • Strong analytical mindset with the ability to propose solutions based on data-driven insights
  • Proactive attitude, anticipating issues, and taking ownership to drive results

What we offer

  • Competitive Salary: £35,000 - £40,000 per annum
  • Exciting Work Environment: Be part of a vibrant, fast-paced industry that thrives on innovation and creativity!
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