Operations Coordinator Job at 360 Resourcing Solutions (Manchester)

Operations Coordinator

360 Resourcing Solutions

Location:
United Kingdom , Manchester

Category:
Logistics

Contract Type:
Employment contract

Salary:

25771.00 GBP / Year

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Job Description:

CitySprint has an exciting opportunity for an Operations Coordinator in our Manchester office. We are looking for a superstar who enjoys coordinating team activities and efforts to ensure a streamlined and efficient operation, resulting in excellent service for our customers and colleagues. In this role, you will build excellent working relationships with both staff and clients in the Service Centre and beyond, acting as the go-to person who designs and delivers an effective operation with couriers and suppliers.

Job Responsibility:

Answer phone lines promptly and professionally
Arrange relevant collections, transit routes, and deliveries
Input event tracking for all bookings and in-transit consignments
Liaise with Operations departments and, where required, Imports to ensure imports arrive within agreed SLAs (transit times)
Provide customers with updates on all exceptions or issues
Request and enter all PODs from relevant agents
Report all discrepancies to Managers
Provide quotes when requested to the relevant customer
Monitor emails for the Service Centre
Work with suppliers (agents) to deliver a seamless, high-quality customer experience

Requirements:

Have some experience supporting control with dispatching or allocating vehicles
Treat people with respect under all circumstances
Respond promptly and appropriately to the needs of customers and suppliers, ensuring their requests are met
Ensure all jobs are collected and delivered within agreed timescales – delivery by time
Deal effectively and promptly with client operational queries, keeping clients fully informed of outcomes
Be proactive in suggesting improvements to service delivery
Be a skilled listener, able to understand and empathise with customers while appreciating the customer-supplier relationship
Have the ability to self-motivate and work with minimal supervision

What we offer:

An impressive holiday allowance that rises in line with your years of service
Additional day off for your birthday so you can celebrate in style
Death in Service allowance to ensure your loved ones are provided for in the event of tragedy
Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave
Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school
Look after your wellbeing with access to a health and wellness program
Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards
Our ride to work scheme means you can keep fit while saving money

Additional Information:

Job Posted:
January 06, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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