Operations Coordinator Job at Installio (London)

Operations Coordinator

Installio

Location:
United Kingdom , London

Category:
Energy

Contract Type:
Not provided

Salary:

30000.00 - 35000.00 GBP / Year

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Job Description:

Are you passionate about accelerating the UK’s transition to clean energy? Installio is looking for a driven and organised Operations Coordinator to join our growing team, helping us deliver high-quality, compliant, and efficient renewable energy systems across the country - while ensuring customers have a clear, confident, and well-managed experience from booking to completion. This is a hands-on operational role at the centre of Installio’s daily operations. You’ll be responsible for keeping installations on track from booking through to completion, supporting field teams, and making sure customers are informed and supported throughout the process. This role is perfect for someone who takes pride in making things happen smoothly - coordinating teams, solving problems, and keeping customers confident every step of the way.

Job Responsibility:

Coordinate daily and weekly installation schedules
Track live jobs and follow up on progress, delays, or changes
Support re-bookings, remedial works, and completion of outstanding jobs
Ensure key operational information is accurate and up to date
Act as a primary point of contact for customers via Intercom, email, and phone
Handle queries calmly and professionally, resolving issues where possible
Communicate schedule updates and next steps clearly
Set and manage expectations throughout the install process
Liaise with field teams, subcontractors, and internal stakeholders
Support onboarding of new subcontractors
Ensure smooth handovers between teams
Maintain operational records, tools, and documentation
Follow established processes and suggest practical improvements where needed
Work with operations and product teams to support workflow efficiency

Requirements:

Experience in operations coordination, customer operations, or field-based services
Comfortable managing multiple tasks in a busy operational environment
Strong organisational skills and attention to detail
Clear and confident communicator, especially with customers
Calm under pressure and reliable when priorities shift
Confident using CRMs, spreadsheets, and scheduling tools

Nice to have:

Interest in renewables or infrastructure is a plus, but not essential

What we offer:

25 days annual holiday
Flexible hybrid working
Benefits package including pension
Modern and inspiring work environment

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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