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The Operations Coordinator provides comprehensive operational and administrative support to the Department of Otolaryngology – Head and Neck Surgery within a complex academic medical center environment. This role supports clinical, academic, and research missions by coordinating contracts, tracking key deadlines, facilitating faculty incentive processes, and ensuring timely completion of departmental deliverables.
Job Responsibility:
Develop and maintain tracking systems for faculty employment agreements, vendor contracts, research agreements, clinical service contracts, and other departmental commitments
Track contract deadlines and proactively inform appropriate faculty, leadership, and administrative staff of required deliverables
Prepare and submit faculty incentive documentation in alignment with departmental compensation plans and institutional policies
Run productivity and scheduling reports on a weekly basis to monitor clinical performance and identify trends
Assist with preparation of reports related to operating room utilization
Support invoice processing and vendor payment coordination
Assist with provider template adjustments and scheduling optimization as needed
Serve as a liaison between physicians and EPIC support teams to resolve access or workflow issues
Update and manage the department’s internal website to ensure content is current and accurate
Work with Central Marketing to coordinate updates and enhancements to the external departmental website
Ensure faculty profiles, program information, and announcements are accurate and up to date
Assist with drafting and posting departmental communications as needed
Perform other duties as assigned to support departmental operations
Requirements:
Associates degree, or equivalent work experience
Bachelors degree preferred
3 years related experience required
Strong computer skills, including proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
Familiarity with reporting systems and web content platforms