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The Ops Coordinator executes daily BAU tasks that maintain operational stability and support the Frontline and CMC teams. They ensure accuracy, documentation adherence, and timely completion of assigned workflows.
Job Responsibility:
Perform assigned workflows including scheduling, queue monitoring, data validation, and document preparation
Follow SOPs consistently and escalate deviations promptly
Prepare and distribute individual and shared communications
Maintain SharePoint content, folders, and structure
Process commissioner appointment packages across Canada Wide
Create and distribute monthly newsletters
Support frontline teams with operational updates and confirmations
Coordinate internal communication related to assigned tasks
Maintain trackers, logs, and workflow documentation
Suggest updates to SOPs or processes when gaps are identified
Support onboarding/offboarding workflows for BIA, CBB, PPSA & LT, CF, and DFL access
Assist with S-Drive custom forms, updates, and organization
Ensure full coverage when team members are away, including preparing structured handover notes
Raise process improvements proactively
Demonstrate autonomy within assigned areas
Maintain current knowledge of workflows, tools, and processes
Identify and escalate risks or improvement opportunities
Own accuracy, timeliness, and end-to-end quality of deliverables
Requirements:
1–3 years in operations, administration, or support roles
High attention to detail and reliability
Ability to manage multiple tasks
Strong communication and organizational capability
Nice to have:
Interest in analytical or improvement paths
Familiarity with workflow tools or CRM platforms
What we offer:
Flexible work arrangements
Generous vacation- wellness days and birthday off
Extended health and dental coverage, plus virtual doctor services
Employee Assistance Program and mental health resources