Operations Coordinator Job at DMC Healthcare (London)

Operations Coordinator

DMC Healthcare

Location:
United Kingdom , London

Category:
Office Administration

Contract Type:
Not provided

Salary:

26000.00 GBP / Year

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Job Description:

As an Operations Coordinator, you will be responsible for undertaking a wide range of administrative duties which includes allocation of studies to radiologists; ensuring all information is managed correctly; logging of activities; liaising with clients and following up accordingly. You will act as the main point of contact and be responsible for the dissemination of information, messages and enquiries for the radiologist team, working with multidisciplinary team members, other health professionals, and staff.

Job Responsibility:

Allocate studies in line with clients’ service level agreement (SLA) and radiologists’ skill mix and availability
Maintain accurate client activity logs
Deal with administrative queries and requests from clients and act as a liaison with the clinicians, as necessary
Respond to all client and radiologist queries and requests
Ensure reports are in line with turnaround time requirements
Collaborate within operations team to ensure smooth transition and coverage of all work
Action tasks set by radiologists via our systems and email
Support clients and radiologists with Picture Archiving and Communication Systems (PACS) training and issues
Taking on ad-hoc tasks and operational projects, as requested

Requirements:

Quick and effective problem-solving skills, especially in high-pressure situations
Ability to make informed decisions to address issues promptly and efficiently
A customer-centric approach with a focus on providing exceptional service to clients and clinicians
Excellent verbal and written communication skills
Strong ability to interact with clients, radiologists, and other professionals to facilitate smooth workflows and promptly address any issues
Highly organized with the ability to prioritise tasks efficiently
Capability to manage multiple clients and maintain accuracy and attention to detail
Strong commitment to maintaining high-quality standards and meeting turnaround time
Experience in healthcare or radiology department management, preferably with exposure to teleradiology operations
Demonstrated understanding of radiology imaging modalities, protocols, and procedures
Proficiency in understanding teleradiology software (i.e., PACS)
Bachelor’s degree preferred
Service and operational background

What we offer:

20 days of annual leave, in addition to bank holidays (increasing with length of service)
Access to NHS Discount Scheme
Career progression opportunities within a growing organisation
A collaborative and inclusive team culture across clinical and technical functions

Additional Information:

Job Posted:
February 19, 2026

Expiration:
March 06, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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